The reviews present a mixed but strongly polarized picture of Century Assisted Living. Many reviewers emphasize a small, home-like environment that is exceptionally clean and well-maintained. Positive comments repeatedly highlight staff who are caring, kind, and familiar with residents and their families—staff reportedly know residents by name and history, create a family-like atmosphere, and serve home-cooked meals in private rooms that are described as smelling pleasant. Several reviewers use strong endorsements such as "highly recommend," "best place," and "wonderful place," and note helpful staff, fun events, and an overall positive experience. These comments suggest that for many families and residents the facility offers personalized attention, warmth, and a comfortable day-to-day environment.
Contrasting sharply with those positive reports are several serious negative accounts that focus on lapses in promised care and problematic management or staff behaviors. Specific complaints include failure to provide promised services such as shower assistance and daily activities, more general statements of failed or inadequate care, and allegations that services were misrepresented. One or more reviews allege that the facility is "money-driven," that residents were moved out (including a note that a reviewer "took husband elsewhere"), and that formal complaints were filed with the state. These are significant concerns because they relate to the facility's fulfillment of basic care obligations and to regulatory oversight.
Staff-level impressions are mixed: while many reviewers praise the staff as trustworthy, kind, and highly engaged with residents and families, other reviews report negative staff behaviors, neglect, and even verbal abuse. The positive comments describe staff who know residents and families personally and who provide attentive, family-like care; the negative comments point to neglectful or abusive interactions that led to escalation (complaints to the state) and resident removal. This split suggests variability in staff performance or inconsistent experiences across different residents, times, or teams within the facility.
Facility attributes such as cleanliness, private rooms, and home-cooked food are consistently praised and appear to be reliable strengths. The small size of the facility is repeatedly described in favorable terms, contributing to a home-like atmosphere and easier personalization of care. Activities and events receive mixed notes: some reviewers mention fun events and daily activities positively, while at least one reviewer specifically reports that promised daily activities were not provided, indicating inconsistency in programming or in expectations set during admission.
Management and leadership emerge as a notable locus of concern in the negative reviews. An "unprofessional executive director" is called out explicitly, and allegations of misrepresentation and money-driven behavior imply problems at the administrative level. The fact that complaints were reportedly filed with the state elevates the seriousness of these issues beyond isolated interpersonal conflicts. At the same time, many families appear satisfied with frontline staff even when expressing concerns about management, which could indicate a disconnect between caregiving staff and administrative practices.
Overall, the reviews show two clear and important patterns: (1) strong positives around the physical environment, cleanliness, food, and many individual staff members who deliver warm, personalized care; and (2) serious negatives concerning inconsistent delivery of promised services, allegations of neglect or verbal abuse, management problems, and formal complaints. Prospective residents and families should weigh both patterns carefully. The facility appears capable of delivering a high-quality, intimate assisted living experience for many residents, but the presence of multiple allegations about unmet promises and regulatory complaints suggests potential risk and variability. If considering Century Assisted Living, it would be prudent to verify specific service commitments in writing, ask about recent state inspection or complaint outcomes, request references from current families, and closely evaluate the manager/executive leadership during a visit to understand how consistent care and accountability are maintained.
