The reviews for Integrity Healthcare of Carbondale are highly polarized, with a clear split between families who report warm, attentive care and those who report serious clinical and operational failures. Many reviewers praise individual staff members and specific units, while a substantial number of reports raise severe concerns about clinical management, cleanliness, and communication. The overall picture is one of inconsistency: strong, compassionate caregiving in some cases coexisting with alleged neglect and mismanagement in others.
Positive themes that recur across multiple reviews include compassionate, friendly staff and a caring atmosphere. Numerous reviewers describe staff as attentive, dignified, and deeply committed — using phrases like "caring," "compassionate," and "family-like." Several people named individual employees (Diane, Mike Lilly, Michelle) as going above and beyond. Families who had positive experiences also highlighted effective rehabilitation services (including recovery after mini-strokes), an excellent TBI/head-injury unit, active and enjoyable activities, community involvement, and ongoing renovations/remodeling that improved residents’ rooms and the facility’s appearance. Some reviewers emphasized that parts of the building were clean, tidy, and lacked the stereotypical nursing-home smell.
At the same time, there are multiple, serious negative allegations that must be noted. Several reviews allege critical clinical failings: delayed or initially refused antibiotics, untreated infections (UTI, pneumonia), sepsis, and at least one report of death that the reviewer attributes to failed skilled nursing care. Reviewers also describe problems with lab work and documentation — blood tests that were not performed or not provided, urine tests lost, charts refused or inaccessible to families, and coding errors. These are not minor complaints; they relate directly to patient safety and clinical oversight.
Sanitation and food safety are another major area of concern in a portion of the reviews. Some families describe unsanitary conditions with pests, bodily waste on walls, and foul odors — while others explicitly state the facility is clean. Food-related complaints include poor quality meals, food being left out then microwaved, and an overall sentiment that dining is below acceptable standards for many residents. There are also repeated allegations of theft from rooms and medications not being provided as prescribed, which amplify concerns about both resident safety and management controls.
Staffing, responsiveness, and culture show the same mixed pattern. Positive reviewers emphasize well-educated, friendly, and compassionate staff who provide attentive care and create a pleasant environment. Negative reviewers report understaffing, unresponsive employees (e.g., call lights not answered, hung-up phone calls), poor attitudes from CNAs and nurses, and instances where staff allegedly ignored family concerns. Management and ownership are criticized by some reviewers who feel funds are not being reinvested into patient care and who call for greater accountability.
Notably, there are specific pockets of excellence reported: the facility’s TBI/head injury wing receives repeated praise, and some rehabilitation cases are described as successful and life-improving. Conversely, other reviews are strongly negative — using words such as "nightmare," "disgusting," and advising others not to place loved ones there — and some mention legal action or intent to sue. This divergence suggests variability by unit, shift, or individual staff members rather than uniform performance across the facility.
In summary, the reviews suggest Integrity Healthcare of Carbondale offers high-quality, compassionate care in certain units and under certain staff, especially for rehabilitation and TBI care, with engaged employees and ongoing facility improvements. However, a significant number of reviews raise serious and potentially dangerous concerns about clinical care, infection management, sanitation, food safety, theft, documentation transparency, and staffing. Prospective residents and families should be aware of this split set of experiences: verify the specifics that matter to you (clinical oversight, staffing levels, medication administration, access to records, cleanliness, and dining practices), ask for references, tour the relevant units, and consult state inspection reports before making placement decisions.
