Overall sentiment across the reviews is mixed but leans positive in clinical and relational areas while showing persistent operational shortcomings. The most consistent, strongly positive themes are Parkview's therapy and wound-care capabilities and the presence of many compassionate, dedicated caregivers. Multiple reviewers described physical, occupational and speech therapy teams as professional, effective and instrumental in returning residents home. Wound care is repeatedly cited as a standout service — with a certified wound care nurse, no new acquired wounds reported by some families, and successful management of wounds brought from outside facilities. Specialized services such as tracheostomy care and lymphedema management were also praised for high quality and life-saving impact. These clinical strengths are a core reason many families recommend Parkview for short-term rehab and complex wound needs.
Relational and cultural strengths come through strongly. Many reviewers describe a family-like atmosphere: staff who greet residents by name, go the extra mile, create holiday and outing experiences (fall festival, parades, restaurant trips, fishing, petting zoos), and show warmth during end-of-life care. Several named staff members and roles (CNAs, nurses, social worker Amber, Nurse Jackie, admissions staff, and others) receive personal shout-outs for compassionate, attentive service. Activities programming, pets, and a welcoming courtyard are frequently mentioned by satisfied residents and families as contributing to a homelike environment. Management responsiveness and helpfulness — including assistance with Medicaid and business-office support — is cited in many positive reviews, reinforcing the perception of an engaged leadership team in several cases.
Despite those strengths, a recurring and serious set of concerns appears across many reviews. Understaffing emerges as a central operational issue: multiple reviewers report insufficient staff leading to delayed care, missed showers, soiled clothes and diapers left for long periods, and inconsistent bed checks. These staffing shortages are tied to more acute safety and clinical concerns in several accounts, including missed medications, oxygen mismanagement, and allegations that IV antibiotics were not administered resulting in near‑fatal situations. Such reports, though not universal, are severe and indicate that while some residents receive excellent care, others have experienced potentially dangerous lapses.
Cleanliness and maintenance reports are conflicting: many families praise a clean, odor-free facility and well-kept grounds, while others report filthy rooms, tape on the floor, soiled linens, and general maintenance problems. Laundry and personal belongings management is another repeated complaint — with clothing lost or not returned — contributing to family frustration. Communication and organizational issues also surface often: disorganized care coordination, poor communication with families, and administrative disputes including harsh billing or eviction policies during the COVID period. A minority of reviews go further, alleging staff substance use and severe neglect; these allegations are less common but increase the perceived risk and underscore inconsistency in standards.
A notable pattern is high variability by shift, unit or individual staff members. Many positive reviews single out specific staff or leadership changes (new ED or DON) and describe recent improvements, while negative reviews often emphasize that only a few staff provide most of the competent care and that experience depends heavily on who is on duty. This variability suggests that Parkview's strengths in therapy and certain clinical services can coexist with operational weaknesses that disproportionately affect vulnerable residents during staffing shortages or less vigilant shifts.
In summary, Parkview Care Center demonstrates clear clinical excellence in rehab and wound care and cultivates a warm, family-like culture with active programming and individualized attention from many dedicated staff. Those strengths have led to successful rehab discharges, effective wound healing, and memorable compassionate care for numerous residents. However, recurring operational problems — notably chronic understaffing, occasional neglect, communication breakdowns, laundry and maintenance issues, and serious clinical lapses reported by some families — create inconsistent experiences and significant risks for a subset of residents. Prospective residents and families should weigh Parkview's strong therapy and wound-care reputation and the many personal endorsements of caring staff against the documented variability in staffing, cleanliness and administration. Where possible, asking about current staffing levels, leadership changes, wound-care protocols, and specific measures taken after the negative incidents described would help provide a clearer, situation-specific picture before admission.
