The reviews for Brickyard Healthcare - Woodlands Care Center present a strongly mixed picture in which many families and residents report high-quality, compassionate care while a smaller but highly serious subset report dangerous lapses and poor facility management. Positive comments focus repeatedly on the staff — many reviewers use words like friendly, kind, compassionate, and supportive — and praise specific aspects of care such as attentive therapists, robust rehab activities, and accommodations for swallowing issues and soft-food diets. Several reviewers emphasize a home-like atmosphere, cleanliness, and that residents appear happy and well cared for. Dining receives consistent positive mention, including specific praise for meals (notably a pot roast) and staff members who ensure meals are healthy and enjoyable (Becky is singled out by name). These positive reports also include multiple family endorsements recommending the facility for long-term stays and trusting the staff to care for relatives as their own.
Counterbalancing these endorsements are serious and specific negative reports that raise safety and management concerns. The most alarming complaints allege negligence and a failure to provide prescribed medical care, including one allegation centered on a night nurse (identified as Troy) and a subsequent patient death. Reviewers describe failures to follow hospital-directed treatments, delayed care, denial of access to outside providers (such as a podiatrist), and leadership that does not follow up or respond to family concerns. These kinds of complaints suggest potential breakdowns in clinical oversight, communication, and adherence to care plans — issues that directly affect resident safety.
There is also inconsistency regarding the facility environment and staffing. Some reviewers report the center as clean, well-kept, and having a welcoming, home-like feel; others describe it as filthy, understaffed, and neglected, with equipment left in hallways and tiny, cramped rooms. Multiple reviews note the facility is busy, and a few explicitly state understaffing or that care did not meet expectations during shorter admissions (for example, being discharged within 48 hours with unsatisfactory care). This pattern — strong positive experiences for many alongside a smaller number of very negative, potentially dangerous incidents — indicates variability in performance that may depend on unit, shift (several complaints specifically reference night shift), or specific staff on duty.
On balance, the dominant themes are polarization and inconsistency: many families are very satisfied and praise the staff, therapy services, and dining, but a minority of reviews describe severe failures in medical care, responsiveness, and cleanliness. For prospective residents and families this suggests a need for targeted due diligence: ask about staffing levels by shift (especially night coverage), medication and care plan handoff procedures, how hospital orders are implemented, policies for outside provider access, incident reporting and follow-up practices, and recent inspection or complaint histories. When visiting, observe mealtime, therapy sessions, hallway clutter, room sizes, and staff-resident interactions; request to speak with leadership about the specific concerns raised in reviews. The reviews show the facility can provide excellent, compassionate care, but the reported serious safety lapses and management communication failures warrant careful inquiry before making placement decisions.
