Overall sentiment in the reviews is highly polarized: a substantial number of reviewers praise The Terrace Nursing & Rehabilitation Facility for its cleanliness, welcoming atmosphere, compassionate caregivers, and strong therapy/rehab services, while a significant portion report serious and recurring problems including neglect, medication errors, and poor management. The aggregate picture is one of inconsistency — many reviewers describe a facility that looks and feels excellent and has stellar staff members and teams, while others report distressing lapses in basic nursing care and safety.
Care quality and safety are the most contentious topics. Positive reviews highlight compassionate, attentive nursing and CNA staff, individualized care, and successful rehabilitation outcomes (several accounts noted rapid PT/OT gains, including a report of a resident getting up and going within six days). These reviewers describe the staff as caring, the environment as supportive, and the facility as a place that enriched residents' lives. Conversely, multiple negative reports describe neglectful practices: residents ignored when calling for help, being left in bed for days, not being turned (leading to wounds), being left on the floor in soiled conditions, and failures to assist with feeding or waking residents for meals. There are explicit and serious medication-management concerns: medications not given on schedule, pain medication running out, and specific reports of delayed or omitted insulin. These kinds of incidents suggest failures in both direct care and clinical oversight in certain shifts or units.
Staffing, staff behavior, and management are central themes that explain much of the variability in experiences. Numerous reviewers explicitly state the facility is understaffed and that staff are overworked and grumpy; this is presented as a root cause for missed care and slow responses to falls and call bells. At the same time, multiple reviews single out individual staff members and teams as exceptional — with several naming caregivers (Ashley and Brooke) and praising CNAs, nurses, and therapy staff for being wonderful, compassionate, and going above and beyond. Administrative and office staff receive substantial criticism in many reviews: comments include "administration hiding," "useless office staff," and a "horrible director" who is deemed untrustworthy. Poor communication from management about tests, results, and follow-up care (including after ICU discharge) is repeatedly noted.
Facilities and environment are generally praised even by some negative reviewers: the building itself is described as pretty, very clean, tidy, and smelling great. Several reviewers emphasized that the facility looks top of the line and creates a wonderful atmosphere. That said, a few reviews contradict this by reporting rooms that are not clean or in good repair, indicating inconsistency between common areas and specific resident rooms or between shifts/units.
Dining and activities receive mixed mentions. Positive reviewers note an array of activities and an enriching environment that contributes to residents' quality of life. In contrast, a smaller number of reviews mention insufficient food and limited access to family during times when staff tested COVID-positive, which led to lockdowns and restricted visitation. The COVID-related reports are specific: recurring staff COVID cases and weekly positive staff leading to periodic lockdowns and restricted family access were cited as a source of distress and concern for families.
Notable patterns: variability by shift or team, and persistent reports of systemic problems. The most frequent pattern is that some staff/units operate at a very high standard and generate glowing recommendations, while other staff/units perform poorly — to the point of alleged neglect and unsafe care. This suggests inconsistent staffing levels, training, supervision, or culture across the facility. Recurrent, specific problems — medication timing errors, failure to assist with feeding or turning, poor fall response, ignored call bells, and poor communication from administration — appear in numerous independent summaries, increasing their credibility as systemic issues rather than isolated incidents.
In sum, reviewers present The Terrace as a facility with strong positives: clean, welcoming spaces, excellent rehabilitation and activity programming, and many compassionate caregivers who provide meaningful, high-quality care. However, the presence of multiple, detailed, and serious negative reports — including neglect, unsafe medication practices, and management shortcomings — are substantial red flags. Prospective residents and families should weigh these polarized experiences carefully, verify current staffing levels and clinical oversight, ask specific questions about medication management, wound care, fall response, infection-control practices, and communication protocols, and, if possible, observe multiple shifts and speak with families of current residents to assess consistency before making placement decisions.
