Overall sentiment across these reviews is strongly polarized: a substantial number of reviewers praise Signature HealthCARE of Bowling Green for exceptional clinical rehabilitation, compassionate nursing and CNA care, a warm social environment, and an active activities program; however, a significant minority report serious concerns about food quality, staffing shortages, safety incidents, cleanliness, billing practices, and inconsistent management. The most consistent positive theme is the facility’s rehab/therapy services — physical and occupational therapy teams are repeatedly singled out as excellent, flexible, and effective at helping patients regain independence. Many reviewers describe dramatic functional improvements (for example, patients progressing from bedridden to walking with a walker) and credit the therapy department with customized plans and strong collaboration with nursing staff. Rehab outcomes, discharge planning, and home-transition support are recurring strengths.
Nursing and CNA care receive frequent praise: numerous reviews call out “excellent nurses,” kind and attentive CNAs, and staff who treat residents like family. Social workers and specific staff members are also lauded for helpful communication and advocacy. Many reviewers describe a clean, well-kept facility with a home-like atmosphere, friendly staff, engaging activities (BINGO, holiday programs, outings, Veterans Day programs, Senior Olympics, etc.), and amenities like a Country Store. Several accounts note visible leadership presence and prompt resolution of problems when raised, and multiple families explicitly say they would recommend the facility for short-term rehab or long-term residence.
Contrasting sharply with the positive reports, there are numerous and serious negative complaints that cannot be ignored. Food quality and dining consistency are a major problem area: multiple reviewers describe poor meals — too many carbohydrates, little cooked-from-scratch food, canned or processed meats, tiny portions, and outright “terrible” meals (though a few reviews contend the food is excellent, highlighting inconsistency). Understaffing is another recurrent and serious issue: reviewers allege nurses stretched extremely thin (one report claimed one nurse for sixty patients), delayed medication administration, missed checks, ignored calls for help, and insufficient assistance with toileting and hygiene. Several posts describe dangerous outcomes attributed to lapses in care, including falls resulting in fracture, hospitalization, and at least one report of death following a DVT. These safety reports indicate potential systemic problems rather than isolated incidents.
Several reviews allege problematic management practices: delayed or absent doctor follow-ups after initial evaluation, incorrect medical information, improper billing (including billing after a resident’s death and accounts sent to collections), and insufficient investigation of staff complaints (rumor/gossip incidents and hostile interactions). Cleanliness complaints are mixed but impactful — while many praise a clean facility, some reviews state alarming sanitation problems such as filthy shared bathrooms, soiled linens, full trash cans, and even cockroach infestation. These polar opposite reports suggest uneven standards across shifts, units, or time periods and underscore variability in resident experience.
Other recurring concerns include slow laundry service, bed and equipment issues (beds too small or missing extensions), poor front-desk or after-hours responsiveness, and isolated allegations of narcotics mismanagement. Importantly, many reviewers highlight inconsistency: the same facility receives superlatives from some families and reports of near-fatal neglect from others. Several reviews also note improvements under new leadership or particular staff who “go the extra mile,” suggesting that unit-level culture or recent leadership changes may influence quality.
In summary, Signature HealthCARE of Bowling Green demonstrates clear strengths in rehabilitation, many compassionate and skilled frontline caregivers, an active engagement program, and a generally home-like environment for many residents. However, the facility also shows troubling and recurrent weaknesses: inconsistent food and housekeeping, understaffing with associated safety risks, alleged billing and communication failures, and occasional severe lapses in clinical care. These mixed signals point to a facility that can deliver excellent care under the right circumstances (notably in therapy and with dedicated staff members), but that also appears vulnerable to staffing, management, and operational shortcomings that can lead to dangerous outcomes. Prospective residents and families should weigh the strong rehabilitation reputation and positive staff testimonials against the documented risks; asking specific, recent questions about staffing ratios, medication administration processes, sanitation audits, how safety incidents are investigated, and recent leadership changes could help clarify current performance before admission.
