The reviews present a mixed but clearly divided picture of Tender Touch Senior Living. Several reviews are strongly positive, praising caring, attentive staff, good overall care, and responsive placement that reassured families. Multiple people specifically praised an employee named Dee and her team, noting quick placement and confidence in the care their loved ones received. Positive comments consistently emphasize staff attentiveness, monitoring of health changes, and regular communication that keeps families informed. Some reviewers explicitly stated that residents appear happy and well cared for.
Conversely, a cluster of reviews raises substantive concerns about staffing practices and continuity of care. Reports of high staff turnover and inconsistent caregivers appear repeatedly. Reviewers describe policies that prevented maintaining a consistent caregiver or that restricted sending backup caregivers; those policies contributed to family stress and caregiver distress. The combination of frequent staffing changes and restrictive backup policies is reported to have undermined continuity, trust, and perceived reliability of care for some residents.
Safety and clinical concerns are also prominent in the negative summaries. One review connects the facility to a serious medical event—a resident suffering a heart attack—and another mentions a resident death. There are additional infection-control worries: reviewers reported a virus outbreak and expressed fear about infection risk. Relatedly, a reported ban on bleach cleaning raised hygiene concerns among reviewers who felt the facility's cleaning practices might be insufficient. At least one reviewer described a very brief visit as a negative experience and flagged general safety concerns.
There are also specific concerns raised about care for veterans: a subset of comments alleges perceived mistreatment or inadequate attention to veteran residents. These are presented as serious cultural or procedural issues that affect trust for families of veterans and may reflect perceived inconsistencies in how different resident populations are treated.
Information on facilities, dining, and activities is limited in these summaries. Positive comments about residents being happy imply that daily life and engagement may be acceptable for some, but the reviews do not provide consistent detail about meals, programming, or physical amenities. Because of that lack of detail, no firm conclusions can be drawn about recreational programming or dining quality beyond the general impressions contained in the positive remarks.
In summary, Tender Touch Senior Living elicits strong positive reactions from a portion of reviewers who praise specific staff, rapid placement, attentive care, and good family communication. At the same time, a significant set of concerns centers on staffing instability, restrictive staffing policies that reduce continuity and backups, caregiver distress, and serious safety and infection-control issues including a reported heart attack, a resident death, and a virus outbreak. There are also notable allegations concerning veteran care treatment. For prospective residents and families, the primary considerations should be confirming current staffing stability and continuity policies, asking about infection-control protocols (including cleaning agents and outbreak responses), and discussing how the facility handles veteran-specific needs. Management should be encouraged to address staff retention, clarify and possibly revise backup-caregiver policies, improve transparency with families about incidents, and resolve any infection-control or safety protocol gaps highlighted by reviewers.
