Overall sentiment in these reviews is strongly mixed, with a clear split between high praise for direct care, therapy, and activities, and serious concerns about management, safety, staffing consistency, and certain aspects of facility upkeep. Many reviewers enthusiastically recommend Fulton Nursing and Rehabilitation for its therapy services (both inpatient and outpatient), engaged activity programming, and a number of compassionate, hardworking caregivers and CNAs who create a family-like environment. These positive accounts consistently highlight effective physical and occupational therapy that contributed to recovery, named staff members who went above and beyond, lively and varied activities (themed parties, holiday events, community-style entertainment), and moments where the staff’s personal attention made residents and families feel cared for and thankful.
However, a significant portion of reviews describe troubling operational and safety problems that materially affect resident well‑being. Several reviewers allege behaviors and conditions that raise infection control, safety, and ethical concerns — nurses vaping in hallways, cigarette smoke at the front entrance, urine odors, and a generally run-down or uncomfortable atmosphere in parts of the facility. Multiple reports indicate management and administrative shortcomings: dismissive responses to family concerns, lack of transparency about incidents, and inconsistencies between what families were told and what actually happened. Some reviews explicitly reference inspection reports and requests for investigation, suggesting these issues have been raised to outside authorities.
Medication and staffing issues appear repeatedly and are among the most serious themes. There are multiple allegations of medication administration errors, CNAs not consistently giving meds (with reviewers preferring RNs to handle medications), missed medication doses, and even claims that mistakes led to accidents, injuries, or worse. Night shift staffing is singled out for neglectful behavior, including allegations of abuse, theft from locked medication carts, refusal to perform cleaning, and general inattentiveness. High staff turnover is noted as a destabilizing factor that likely contributes to inconsistent care and continuity problems.
Daily living and environmental care concerns also recur. Several reviewers complain about poor meals (cold food), inadequate hygiene care (lack of washcloths, not washing residents’ faces), management of personal items (eyeglasses not kept clean, theft of clothing), and restricted access to outdoor areas when weather is nicer. Communication problems are mentioned — families report unresponsive phones after 4pm and difficulties getting timely updates. Infrequent physician visits for some residents and perceived favoritism among staff are also described, which can worsen family confidence in oversight and fairness.
Despite these negatives, the dominant positive threads are strong and specific: excellent therapy outcomes; activity directors and programs that engage residents and create meaningful social interaction; numerous frontline staff (CNAs, therapists, and occasional administrators) described as compassionate, skilled, and like family; and several named individuals and departments repeatedly praised for their dedication. These positives indicate the facility has core strengths in rehabilitation and day-to-day resident engagement that families and residents greatly value.
Taken together, the reviews paint a facility with real strengths in clinical therapy and resident engagement but with notable, sometimes serious operational and safety vulnerabilities. Patterns suggest variability in quality depending on shift, department, and individual staff members: daytime therapy and activities staff tend to receive high marks, while night shift and some administrative practices draw serious criticism. For prospective residents and families this means due diligence is important: ask specific questions about medication administration protocols (who gives meds and how missed doses are tracked), night shift staffing and supervision, staff training on equipment, incident reporting and transparency, laundering and personal item security, dining practices and sample menus, outdoor access policies, and recent inspection or investigation outcomes. Visiting during different shifts (including evenings and weekends), speaking with therapists and CNAs directly, and requesting recent staffing and incident logs can help families reconcile the polarized experiences reflected in these reviews.
