Overall sentiment across the collected reviews is mixed but centers on a clear pattern: the staff — especially nurses, aides, and therapists — are frequently praised for compassion, dedication, and clinical skill, while the physical plant and staffing levels introduce significant variability in resident experience.
Care quality and staff: Numerous reviews emphasize exceptional, personable care from many nursing staff, aides, and therapists. Multiple families singled out individual employees (including front-desk staff such as Mrs. Charlotte and therapy staff like Theresa and Mary) for being proactive, informative, and supportive. Physical and occupational therapy are repeatedly called out as a major strength — therapists are described as intelligent, motivating, and focused on measurable recovery, and several reviewers attribute successful discharges or improvements to the therapy team. Many reports describe a family-like atmosphere, strong teamwork, and staff who go 'above and beyond.' End-of-life support and personalized attention were also noted as strong points.
Facility, cleanliness, and infection control: Reviewers provide conflicting impressions. Some explicitly praise cleanliness and infection control success in parts of the facility, and the rehab/transitional care wing is repeatedly described as cleaner and better maintained. Conversely, multiple criticisms cite a dated, dilapidated building with cramped rooms and halls, strong urine/feces/ammonia odors, and instances of very poor room cleanliness (feces found in rooms, takeout left for days). There are also contradictory reports on infection control — while at least one review highlights success, another reports scabies contracted during a stay, indicating inconsistent practices or isolated outbreaks.
Staffing, neglect, and safety concerns: A significant and recurrent theme is understaffing and inconsistent care. Several reviewers reported delayed responses to call lights, residents left in soiled bedding for hours, failure to rotate patients leading to bed sores, missed medication or dressing changes, and staff distracted by personal devices. Serious clinical consequences are reported in some cases — UTIs not addressed, severe bed sores, hospitalization, and at least one reviewer whose family member died months after a problematic stay. These accounts contrast with other reviewers who felt well cared for, underscoring variability by unit, shift, or time.
Dining and amenities: Dining service received frequent complaints: meals served cold or late, lack of hot meals, dietary needs (e.g., diabetic diets) not always honored, and improper food handling (leftover takeout). Rooms are often described as small and lacking visitor seating; one reviewer noted the front entrance is not wheelchair accessible. Personal belongings being lost or clothing missing was also reported by multiple families.
Management, responsiveness, and variability: Management and front-line leadership receive mixed evaluations. Some reviewers praise administrators and staff for quickly addressing concerns and maintaining a clean, well-kept facility; others experienced unhelpful or rude staff and felt ignored when raising problems. This inconsistency appears to produce very different resident experiences: many families describe long-term positive relationships and recommend the facility wholeheartedly, while others strongly discourage it.
Notable patterns and final assessment: The strongest, most consistent positives are the quality of therapy services and the dedication of many individual caregivers. The most serious negatives relate to facility condition, understaffing, hygiene, and inconsistent clinical practices that in some cases led to significant harm (bed sores, infections, hospitalization). Prospective residents and families should weigh the high-quality staff and rehabilitative strengths against reports of neglect, cleanliness problems, and dated infrastructure. If considering this facility, ask specific questions about the wing/unit you would be in, staffing ratios on relevant shifts, infection control procedures, wound-care and medication administration protocols, and dining accommodations. Visiting the exact unit, meeting therapy staff, and confirming how management handles complaints will help determine whether the positive experiences other reviewers describe are likely to apply to your situation.
