Overall sentiment across the reviews for Sunrise Manor Nursing Home is strongly mixed, with a large proportion of reviewers praising the clinical strengths, compassionate caregivers, and the facility’s physical environment, while a substantial number of reviews report serious operational failures, safety concerns, and inconsistent management. Many families describe a bright, clean, and attractive building with staff who are kind, engaging, and skilled—especially in rehabilitation and therapy services. Multiple reviewers credit the therapy teams and nurses with notable recoveries: patients rehabilitated enough to return home, rapid progress in mobility, and sustained support through palliative or hospice care. Several reviewers single out individual staff members and administrators for exemplary care, responsiveness, and advocacy, and many say the facility feels home-like and that their loved ones were treated like family.
Care quality is a prominent positive theme but also a source of variation. Numerous accounts highlight “top-notch” nurses, outstanding CNAs, proactive floor presence, and a quality-of-life team that goes above and beyond. The facility receives frequent recommendations for short-term rehab and long-term care due to strong onsite therapy, skilled therapists, and continuity of care with hospice when needed. Reviewers repeatedly note attentive, compassionate interactions, good communication from certain staff, and an atmosphere that makes residents and families feel supported—particularly during COVID recovery and palliative situations.
Contrasting sharply with those positives, a recurring and serious set of concerns appears across many other reviews. Operational issues include understaffing that leads to delays in feeding, missing assistance unless family prompts staff, and decreased supervision that contributed to falls and wandering. Several reviewers specifically report safety lapses: bed alarms not installed when needed, inadequate fall-risk management, and at least one report of hospitalization and bruising. Medication management and communication problems are also reported — reviewers describe med changes implemented without informing the family, administration of antipsychotic medication (Haldol) with adverse effects and slow clearance, and even an allegation of narcotics theft by a nurse. These are not isolated complaints and indicate inconsistent protocols or lapses in standard procedures for some patients.
Food service and housekeeping show mixed-to-negative feedback. While the facility is frequently described as clean and without unpleasant odors, there are repeated reports of declining meal quality, limited and sometimes poor food choices (examples given such as a bologna sandwich), an underused kitchen, and dining rooms that are rarely used. Laundry problems are frequently mentioned: lost clothing, clothes returned unbagged, dirty or constantly soiled sheets, and reports of diarrhea incidents that raise concerns about infection control and housekeeping processes. Families also describe personal property mishandling, including belongings thrown away and money left in accounts not being returned promptly.
Management and leadership perceptions are polarized. Several reviewers praise the administration and nursing leadership for being resident-focused, communicative, and supportive of staff. Conversely, other reviewers describe the administrator as lacking compassion or professionalism, point to poor leadership decisions, and cite inconsistent communication (staff hanging up on family members, not communicating med changes, or failing to get residents to appointments). This divergence suggests variability in management responsiveness or differences over time, unit, or staff turnover. Notably, some reviews describe outright neglect or abuse and assert the facility should not call itself a caregiving institution, while many other reviewers describe the staff as compassionate and professional.
Patterns and notable contradictions: the strongest pattern is polarization—many families report excellent clinical outcomes (especially in rehab) and heartfelt appreciation for individual caregivers, while a distinct minority report dangerous lapses, safety incidents, and administrative failures. The frequency and seriousness of negative reports (falls, med errors, theft allegations, neglect) are significant enough to warrant attention even though they coexist with many exemplary reports. The takeaway is that Sunrise Manor demonstrates clear strengths in therapy, clinical rehab, palliative/hospice continuity, and in cultivating caring individuals on staff, but suffers from inconsistent execution of basic operational functions (meals, laundry, supervision, medication communication) and variability in leadership effectiveness. Potential residents and families would benefit from asking targeted questions during tours and admissions about staffing ratios, fall prevention protocols, medication communication procedures, laundry/property safeguards, and specific dining services to understand how Sunrise Manor is addressing the inconsistencies noted in these reviews.
