Overall sentiment across these reviews is strongly positive regarding direct care, therapy outcomes, and the compassionate nature of many staff members, but tempered by recurring concerns about staffing levels and management responsiveness. A large number of reviews emphasize successful rehabilitation results, such as improved mobility, pain relief, increased flexibility, and patients being discharged home after meeting goals. Therapy is repeatedly described as motivating, effective, and even enjoyable, with accounts of patients regaining abilities like ascending stairs with ease. Nursing and rehab teams receive high praise in many summaries, often called amazing, professional, and attentive.
Staff behavior and culture are prominent strengths. Reviewers consistently describe staff as kind, genuine, hardworking, empathetic, and family-like. Multiple notes mention staff going out of their way to ensure safety and comfort, assisting families, and providing small comforts like coffee and lunch trays. Specific staff members are singled out for commendation, for example Angela Croghan is noted as going above and beyond. Many reviewers report positive interactions with floor staff and rehab teams and say their loved ones felt better, happier, and well cared for.
Facility-related aspects are also generally favorable. The building is described as clean, dietary services are well-liked, and residents are said to enjoy meals. Admission and discharge processes are characterized as smooth in several accounts, which supports the reports of successful transitions back home. Medication management is cited as improved in at least one review, and several summaries note that family members were kept informed and felt the team was accommodating and professional.
Despite these positives, a clear pattern of operational concerns appears repeatedly. Multiple reviews mention understaffing that leads to long wait times for help and situations where nurses are stretched thin, sometimes described as one nurse tending dozens of residents. These staffing pressures are tied to frustration and the impression that the facility is poorly managed in some cases. Several critiques call out management or supervisors by name for not addressing problems; specific complaints name LeAnn and Amanda as unprofessional and accuse them of lying or creating drama, and mention a supervisor named Suzie as not taking action. Reviewers balance praise for present staff with criticism of administrative oversight, suggesting variability in experience depending on who is on duty or how well different shifts are staffed.
In summary, the dominant themes are strong, compassionate clinical care and effective rehabilitation delivered by many committed staff, resulting in measurable patient improvements and frequent recommendations. However, these strengths coexist with noteworthy concerns about staffing levels and management responsiveness that have negatively affected some residents' experiences. Prospective residents and families should weigh the consistently positive reports about therapy, nursing, cleanliness, and dining against the recurring operational issues, and may benefit from asking specific questions about current staffing, supervisory practices, and how complaints are handled during a visit or tour.
