The Willows At Hamburg

    2531 Old Rosebud Road, Lexington, KY, 40509
    3.6 · 8 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Nice facility, unstable management, costly

    I toured this facility and liked the hotel-like, very clean grounds, friendly staff, good food and activities - the community felt welcoming and the private rooms were nice. My enthusiasm was tempered by management instability (frequent director turnover), high/unexplained annual price hikes and being misled about one-bedroom availability/size. I also heard concerns about weekend staffing, communication with families, the wall-only call/TV system (no wearable alarms), and occasional care/hygiene issues. Overall I think it's a lovely place if you can afford it, but insist on written guarantees about pricing, staffing and the exact unit before committing.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.63 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.7
    • Meals

      3.3
    • Amenities

      2.5
    • Value

      3.0

    Location

    Map showing location of The Willows At Hamburg

    About The Willows At Hamburg

    The Willows at Hamburg is a senior living community that offers assisted living, memory care, and skilled nursing care, so residents get the support they need as their health changes over time, and there's also respite care if someone needs a short stay within assisted living. The place is set on well-kept grounds with landscaped lawns, trees, and bluegrass, and there are nice views, walking paths, and a resident garden where people can spend time outside, plus there's parking for residents and it's pet friendly, which is good for folks who want to keep their pets with them. Inside, there are several living options, including independent living, assisted living, memory care for Alzheimer's or other dementia, and skilled nursing, which means people who need more care can stay in the same community rather than moving, and the whole place is a continuing care retirement community.

    The staff, including a nurse and an aide for every 30 assisted living residents, gives help with daily tasks like medication management, diabetic care, incontinence care, and mobility help, and there are call lights in rooms and bathrooms for safety, as well as wander guards if needed, and locked doors at night. Dr. Wyman visits several times a week to check on residents, and the social services department handles resident concerns, making sure families stay in the loop through regular emails or phone calls. Cameron is the contact person for anyone who wants to talk about moving in or has questions about admissions.

    Meals come in separate dining rooms for assisted living and skilled nursing residents, and they use a restaurant-style system, with new menus each week and a salad bar available several times-there's also a private dining room for special family gatherings, and the staff invites families for monthly events like brunch, trying to bring everyone together. There's a salon and a fitness center or gym on-site, and the whole community includes life enrichment programs so seniors have things to do and can stay active. Some beds may not always look perfectly made, but if something's wrong, the staff steps in fast to help. Residents can get a ride to doctor's appointments through community transportation, though sometimes staff may need to lift someone into bed by hand to make sure they're safe.

    The place is accessible for wheelchairs, offers Wi-Fi, has laundry on-site, and lets people keep pets, and there's information about paying with insurance, savings, Medicaid, Medicare, veterans benefits, or tax benefits. The Willows at Hamburg also has resources for caregivers and families, with materials available to help answer questions about funding and services, and they offer home care, hospice, and respite care when it's needed. The focus here is on keeping people as independent as possible, staying connected with families, and addressing the many needs that come up as people get older, so everyone can live with dignity and support in a safe, comfortable environment.

    People often ask...

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