Overall impression: The reviews for Klondike Nursing and Rehabilitation Center are sharply polarized. A substantial portion of reviewers praise the facility for compassionate, attentive caregivers, an engaged staff, a family-like atmosphere, and strong rehabilitation outcomes. These positive reports emphasize helpful administration, clean rooms, private and semi-private accommodations, active programming and outings, and meals that some describe as good to delicious. Conversely, a number of reviewers describe serious and concerning deficiencies: neglectful medical care, inconsistent staff responses, hygiene problems, pest sightings, and troubling incidents involving dementia care and uncommunicated transfers. The aggregate sentiment therefore reflects both notable strengths and significant red flags, with clear variability in resident experience depending on the reviewer.
Care quality and staff behavior: Many reviews highlight staff members who go above and beyond, are attentive, engage with residents, and provide compassionate hands-on care. Several comments single out specific teams (nurses, caregivers, rehab staff, laundry/cafeteria staff) and leadership for being responsive and reassuring to families. At the same time, other reviewers report severe lapses: ignored medical needs, alleged improper repositioning, pressure ulcers developing, multiple falls, and delayed transport to hospitals. Dementia care is a recurring issue — some families report poor handling of dementia-related behaviors, delayed treatment, and even transfers to a geriatric psychiatric facility without notification. The data point to inconsistent training, protocols, or staffing that produces widely different outcomes for residents.
Facilities, cleanliness, pests, and environment: Several reviewers report that rooms and common areas are clean and well-maintained, and that the facility offers private and semi-private room options. Activities, entertainment, and monthly outings are frequently mentioned as strengths that contribute to a positive resident experience. However, other reviews raise serious environmental and hygiene concerns: occasional body or fecal odors reported in the facility, and multiple mentions of a cockroach infestation with nighttime activity that scared residents. These conflicting reports suggest that cleanliness and pest control may be variable over time or by wing/shift, and that infection control or housekeeping consistency may be areas requiring oversight.
Dining, activities, and rehab: The facility receives repeated praise for its activity schedule, social engagement, and rehabilitation outcomes. Multiple reviewers credit the rehab team with successful recovery results that put families at ease. Meals and laundry services receive complimentary mentions in several reviews, with some reviewers describing meals as very good. Others describe food as merely adequate and point to clinical care problems that overshadow dining quality. Overall, programming and therapy appear to be strengths, particularly when clinical care and staffing are stable.
Management, communication, and administrative issues: Several reviews commend the administrator and director for helpfulness and responsiveness, indicating that leadership can and does make a positive difference. At the same time, there are reports of troubling administrative issues: abrupt or unexplained transfers of residents, alleged Medicare billing problems, and at least one report alleging a staff member was fired after an allergic reaction — details that raise questions about decision-making and incident handling. Communication appears to be inconsistent: some families felt well-informed and supported, while others report transfers and treatment changes without notice.
Patterns, risks, and recommendations: The pattern across reviews is one of significant variability. Positive experiences center on compassionate, engaged staff, effective rehab, cleanliness, and a lively activity program. Negative experiences focus on inconsistent clinical care, dementia management failures, hygiene and pest issues, medication refusals or delays, and problematic administrative actions. Because of this mix, prospective residents and families should treat the facility as potentially high-performing under the right conditions but also as having documented risks. If considering Klondike, arrange multiple visits (day and evening/night), ask about staffing ratios and dementia-care protocols, request recent inspection and infection-control records, inquire specifically about pest control measures and incident/transfer policies, clarify billing and Medicare procedures, and seek references from current families in the specific unit where placement is being considered. Continuous monitoring after move-in (regular visits, specific care-plan check-ins, and clear escalation paths) would be prudent given the inconsistencies described in these reviews.
