The reviews for Landmark of Iroquois Park are deeply polarized but tilt strongly toward serious concerns about safety, basic care, and management practices. A subset of reviewers report positive experiences: friendly, hardworking staff and competent caregivers, strong therapy programs, engaging activities, decent dining, and visible improvement after new leadership or team changes. These positive comments describe a facility where CNAs and some nurses treated residents like family and where families saw meaningful rehabilitation and supportive day-to-day care.
However, a substantial number of reviews raise critical and alarming issues. The predominant negative themes are neglect and poor clinical care — including reports of severe malnutrition leading to hospital transfer, delays in essential IV medications due to a missing infusion machine, failure to administer home medications, and failure to monitor medical problems such as a swollen arm. Multiple reviewers described ignored call lights, call buttons out of reach, and situations where dirty diapers or feces remained unattended after alerts. These accounts point to systemic failures in monitoring and timely response that directly impact resident safety.
Facility cleanliness and infection/control issues are inconsistent across reviews. While some reviewers mentioned a clean environment, others reported roach infestations, filthy rooms, dirty bathrooms, and human waste on bathroom floors. Supply management problems were also cited repeatedly: colostomy bags and other essential supplies allegedly out of stock, inability to order supplies, and delays in preparing discharge items or returning belongings. These supply and sanitation problems compound the clinical risks noted by families.
Staff behavior and management communication are another major area of contention. Several families described staff as rude, some reported racist behavior by CNAs, and others said staff were unresponsive to phone calls and family inquiries. At least one reviewer reported failure to contact next of kin during a serious decline. Conversely, some reviewers praised particular staff members, managers, and a scheduler, and reported observable improvements after a new team arrived. This suggests significant variability in staff performance by shift or unit, with particular complaints about third-shift care.
Administrative and legal concerns also appear frequently. Multiple reviewers assert misbilling, unexpected insurance charges after discharge, and even alleged fraudulent billing practices. There are reports of incorrect inpatient status coding and unresolved medical record updates. Some families described escalating the matter to state agencies or attorneys, and several reviews explicitly warn potential residents and families to avoid the facility and urge closure. These claims, if accurate, indicate deep problems in administrative oversight and transparency.
Overall sentiment across the reviews is mixed but concerning: while there are pockets of competent, compassionate care and signs of positive change under new leadership, the frequency and severity of safety, hygiene, medication, supply, communication, and billing complaints are substantial. The most serious allegations involve clinical neglect resulting in hospitalization and death, ignored emergency calls, and systemic unresponsiveness that created distress for families. For prospective residents or family members considering this facility, the pattern suggests the need for extreme caution: verify current management and staffing stability, request documentation of state inspections and complaint history, confirm medication and equipment availability (including infusion capability and ostomy supplies), inspect cleanliness and pest control during an in-person visit, and obtain clear, written policies on communication, incident reporting, and billing practices before placement. The divergent experiences imply that outcomes may depend heavily on which team or shift is on duty, so direct, specific inquiries and on-site observation are essential.
