Overall sentiment across the reviews is strongly positive about Nazareth Home - Highlands Campus, with repeated praise for the rehabilitation programs, many individual staff members, and the overall environment. A dominant theme is the facility's strength in PT and OT: multiple reviewers describe dramatic, measurable rehab progress (regained range of motion, walking without assistance, return to pre-hospital function) and explicitly recommend the therapy teams. Reviewers frequently call out specific therapists and team members by name for being encouraging, skilled, and personally invested in recovery. Continuity of care—from inpatient rehab to outpatient therapy—is noted and valued by families and residents.
Staff quality is another prominent positive theme. Many reviews emphasize compassionate, helpful, and attentive nurses, CNAs, and therapy staff who listen, involve family, and treat residents like family. Several reviewers say staff went "above and beyond," arranging remote family visits (weekly Skype calls), coordinating visits from distant relatives, and providing a warm, home-like atmosphere. Facility cleanliness, well-maintained rehab rooms, on-campus amenities (including an aviary and pleasant grounds), varied activities, and good dining are commonly mentioned. Spiritual care and the pastoral support available also appear to be meaningful to some residents and families. The combination of professional rehab services and a comfortable campus environment is a recurring reason reviewers would choose Nazareth again or highly recommend it.
However, the reviews reveal a serious and recurring counterpoint: a subset of reviewers report significant lapses in nursing care and safety. Several strong negative accounts describe neglectful practices—being left in urine, inadequate assistance when a resident was distressed, rude nursing responses, and poor handling of pain or pressure issues. One review alleges staff disregarded explicit physician orders (such as required bed rest and leg elevation) and that prescribed daily physical therapy protocols were not followed, resulting in ongoing swelling, pain, and a poor outcome. These are not isolated minor complaints but describe safety and clinical-adherence concerns that materially affected the resident's recovery according to the reviewers. There is also mention of inconsistent communication with families in some cases, which amplifies distress when care problems arise.
Taken together, the pattern suggests notable variability: many families experienced outstanding, high-quality, compassionate nursing and exceptional rehab care, while a smaller number experienced serious lapses in clinical adherence and basic caregiving. This variability may reflect differences across shifts, units, or individual caregivers rather than a uniform facility-wide practice. It also indicates that while the therapy and many staff members perform at a very high level, there are vulnerabilities in nursing execution and consistency for some residents.
In summary, Nazareth Home - Highlands Campus is repeatedly praised for its rehabilitation outcomes, dedicated therapy teams, clean campus, activities, and many compassionate staff who create a home-like environment. These strengths make it a strong option for post-acute rehab and long-term care for many residents. At the same time, potential residents and families should be aware of the documented reports of inconsistent nursing care and at least one allegation of staff not following physician orders—issues that led to significant negative outcomes for those reviewers. Prospective residents and families would be wise to ask specific questions about care-plan adherence, staffing patterns, and how clinical orders (such as bed rest and positioning) are communicated and enforced, and to monitor care closely during admission and transitions to ensure the high-quality experiences reported by many are the norm for their loved one as well.
