Overall sentiment across the reviews is mixed but leans toward largely positive experiences with significant and recurring concerns. Many families and residents praise the frontline caregiving staff—CNAs, nurses, therapists and rehab teams are repeatedly described as caring, compassionate, knowledgeable and attentive. Numerous reviewers credit Nazareth Home - Clifton Campus with effective in‑house rehabilitation, meaningful recovery or measurable improvements in mobility, and clear communication of goals and progress. The facility itself is frequently described as clean and well maintained, with attractive grounds, a peaceful garden and a large courtyard that provide pleasant outdoor spaces for residents and visitors. Activities are well represented in the reviews: monthly activity sheets, concerts, singing and accessible programming are noted frequently, and dining flexibility (multiple options, customization, snacks) is cited positively by several families. Admissions and transitions to the campus are often reported as smooth and reassuring, and several reviewers specifically singled out individual staff members (e.g., Selena) for exemplary communication and care.
Despite these strengths, a consistent and significant theme is understaffing and the operational problems that flow from it. Multiple reviewers describe long wait times for assistance, lengthy medication delays, and a head nurse practice of administering meds to all patients at once that contributes to medication timing issues. Medication mismanagement and delayed or missed pain medications are recurring and serious complaints; a small but important number of reviews describe extended periods without pain control or regular medications, and at least one review references ombudsman involvement. These care lapses—reported as delays of hours in assistance or medication—are the most serious negative pattern and contrast sharply with the many accounts of attentive caregiving.
Therapy and clinical services receive mixed marks. Several families praise the rehab team’s effectiveness and individualized therapy that led to measurable recovery. Conversely, other reviewers say the first therapy appointment was only a screening, that therapy lacked assertiveness or experience, or that there was little upper‑level clinical presence. This creates variability in resident outcomes: some experience strong, successful rehabilitation, while others perceive inadequate therapy or insufficient clinical oversight. Similarly, dining impressions are polarized. A number of families describe good meals with choices, customization, and dining flexibility; others call the food cold, institutional, or of poor quality and say dietary needs (for example, diabetes restrictions) are not always handled well.
Management, scheduling, and workforce practices are another area of recurring concern. Reviews include complaints about unfair scheduling, management rewarding late staff, canceled 12‑hour shifts with no advance notice, agency staff being sent home, and wasted travel time and costs for employees. These operational issues contribute to the perception of a center that is sometimes underresourced and inconsistently managed. Reports of aggressive aides, bullying behavior, and occasional cleanliness lapses further emphasize that experience can vary considerably by unit, shift, and specific staff on duty. A few reviewers also expressed skepticism about overly positive online ratings, suggesting some 5‑star reviews may not reflect the full range of experiences.
In summary, Nazareth Home - Clifton Campus is described by many reviewers as a loving, well‑kept community with compassionate front‑line staff, effective rehab for many residents, pleasant outdoor spaces, and meaningful activities. However, the facility also shows recurring operational weaknesses: chronic staffing shortages, medication administration problems, inconsistent therapy quality, and management/scheduling practices that negatively affect staff reliability and sometimes resident care. For prospective residents and families, these reviews suggest strong points to value (staff compassion, rehab successes, grounds and activities) but also clear red flags to investigate further—especially around medication protocols, staffing levels on preferred shifts, and how management addresses complaints and serious incidents. The pattern is one of generally high praise for individual caregivers and selected services counterbalanced by systemic issues that, when present, can lead to significant lapses in care.
