Overall sentiment across the reviews for Signature HealthCARE at Summerfield Rehab & Wellness Center is highly polarized. A substantial subset of reviewers praise the facility for excellent rehabilitation services, caring and compassionate individual staff members, a strong social work presence, and an inviting, family-like atmosphere. These positive reviews frequently highlight skilled physical and occupational therapists, named staff who provided outstanding support (for example, Mrs. Ta'lisha Young and several nurses and therapists), good administration and admissions experiences, and successful discharges back home. Several reviewers specifically commend the therapy teams for helping residents regain function and for being professional, focused, and effective. Positive accounts also note clean, fragrant hallways and rooms, top-notch housekeeping, engaging activities, and chef-prepared or nicely presented meals in some instances. Multiple reports describe measurable improvements under new management and praise for new units (Excelerated / Exceptional Care Unit) and administrative responsiveness in addressing concerns.
Contrasting those favorable experiences are numerous and serious complaints describing neglect, unsafe conditions, gross mismanagement, and potential abuse. Recurring themes include chronic understaffing (especially nights, weekends, and evenings), widespread use of agency nurses producing inconsistent care, and long or repeated unanswered call lights. Reviewers report delayed or missed medications, incorrect medication administration, improper charting, lost paperwork, and lost or mishandled belongings and clothing. Several accounts describe neglectful personal care: delayed bathing, long waits on bedpans, missed diaper changes, patients left in soiled linens, and general hygiene lapses. There are multiple alarming reports of soiled floors, presence of bodily fluids, odors, and staff observed not washing hands or wiping their nose with their hands—items that raise infection-control concerns. Safety lapses reported include beds not locked, wrong bed assignments, unreported falls, broken equipment (heart monitors, beds, TVs), toilet backups, and flooded hallways.
Dining and laundry are a consistent area of mixed feedback. Some reviewers praise chef-prepared meals and well-presented food; others report cold or undercooked food, missing beverages, choking hazards, meals missed entirely, and food service that does not match dietary/allergen listings. Laundry complaints include lost clothing, broken washers, and allegations that laundry was taken offsite or handled improperly. Administrative and management issues appear as a major pattern: reviewers describe unorganized management, lost medication orders, failure to follow up, blaming scheduling for errors, and outright unresponsiveness from ownership or leadership in multiple narratives. Several reviews mention that care quality worsened after an ownership change; others note improvements after management intervention or a positive state survey under new leadership. There are also serious allegations of falsified charts, failure to report incidents to state authorities, Medicaid misreporting, deductions from Social Security without clear accounting, and calls for state investigation in several reviews.
A notable pattern is extreme variability in care quality depending on the day, shift, or individual staff—some families report ‘‘best care ever’’ experiences while others report ‘‘worst place’’ with neglect severe enough to cause hospitalization or death. Many reviewers singled out individual staff members for excellence (nurses, aides, therapists, social workers), emphasizing that those individuals provided compassionate, attentive care. Conversely, many reviewers recounted episodes of neglect, abuse, or dangerous lapses attributed to understaffing, poor training, or management failure. Weekend and evening coverage is repeatedly identified as a weak point. The presence of both glowing and severely negative accounts suggests inconsistent staffing, training, and oversight, producing unpredictable outcomes for residents.
In sum, the facility appears to deliver high-quality rehabilitation, therapy, and individualized compassionate care in many cases—often led by standout staff and improved management teams—yet it also has numerous serious operational and safety concerns reported by other reviewers. The most critical issues raised are systemic: inconsistent staffing and supervision (especially nights/weekends), medication and documentation errors, hygiene and infection-control lapses, lost or mishandled personal items and orders, food and laundry failures, and allegations of abuse or failure to report incidents. For families evaluating this facility, the reviews recommend careful, repeated on-site evaluation (including visits during different shifts and weekends), verification of current management and staffing stability, review of state survey and complaint history, and direct conversations with named staff (social work and therapy) to understand whether the positive care elements described in many reviews are reliably in place for a particular resident. The review pool indicates there are strong clinical and relational assets at Summerfield, but also persistent, potentially serious risks that require active oversight and, in some reviewer opinions, regulatory attention.
