Overall sentiment in the reviews for Sanders Ridge Health Campus is mixed but leans toward broadly positive impressions of the physical facility and frontline staff, while showing recurring and sometimes serious concerns about operational consistency, safety, and administrative transparency. Many families and residents praise the campus as clean, modern, and well maintained, and routinely call out pleasant rooms with cable and Wi‑Fi, attractive outdoor views, and a new-feeling environment. Dining and social programs are frequently highlighted as strengths: multiple reviewers mention restaurant-style dining, good variety and enjoyable meals, the option to have meals delivered to rooms, and a robust activities calendar that includes bingo, arts and crafts, game nights, musical events, family nights, and regular social gatherings.
Direct care staff receive substantial positive feedback in many reviews. Reviewers repeatedly describe nurses, caregivers, dietary employees, and maintenance staff as friendly, compassionate, and hardworking. Several accounts note staff who go "above and beyond," and some families explicitly say they would return to or recommend the facility for rehab or assisted-living care because of individual caregivers. The Director of Nursing (DON) is described as competent by some reviewers, and the Director of Sales and admissions staff receive favorable mention for being helpful and responsive.
Despite these strengths, there are notable and repeated operational and safety problems that significantly affect overall impressions. Several reviewers report delayed or absent responses to call buttons or intercoms, and longer-than-acceptable waits for basic needs such as blankets, towels, washcloths, and pain medication. There are specific and serious safety-related allegations: reports include multiple resident falls (one review cites three falls), a patient who fell out of bed and required a hospital trip, bed sores, and at least one choking incident while eating (choking on meat). Equipment concerns — such as bed controls that are too short, unanchored, or beds that are less comfortable than hospital beds — compound these safety and comfort issues. Some reviewers describe neglect of hygiene, including residents being left soiled and wearing the same clothes for days, and note that such experiences led to rapid discharges (one family left within 20 hours).
Management, communication, and billing surface as another consistent problem area. Several reviews describe disorganized and disrespectful upper management, lack of transparency about room rates and services, and confusing or unexplained charges. Specific complaints include private-pay pricing issues, handwritten quotes without formal brochures or documented rates, and what some perceive as billing overcharges. Memory care is a mixed area: while some families praise memory-care programming and outings, others report confusion about memory-care pricing and even assert that formal memory-care programming was not being provided as expected. One reviewer also noted mold in a room, which raises concerns about environmental maintenance despite overall descriptions of a clean facility.
In summary, Sanders Ridge appears to offer many of the positive attributes families want — modern physical facilities, attractive amenities, robust activities, and numerous compassionate frontline employees — but suffers from inconsistent execution in critical operational areas. The pattern across reviews suggests a division between strong, caring direct-care teams and weaker administrative practices: when frontline staff are attentive, families report excellent experiences; when administrative or staffing lapses occur, the consequences reported are severe (falls, neglect of hygiene, medication/comfort delays, billing disputes). Prospective residents and families should weigh the facility’s clear strengths against the reported risks and should ask direct, specific questions during touring and admissions about staffing ratios, call-response times, formal documentation of rates and services, memory-care programming schedules, safety protocols (fall prevention, choking precautions), and how the facility documents and responds to quality incidents. It would also be wise to request written rate sheets and sample care plans, confirm how complaints are escalated, and, where possible, speak with current residents’ families about recent experiences to assess whether the positive aspects are consistent and whether the operational issues have been addressed.
