Overall sentiment in the reviews is mixed but leans positive regarding the facility’s environment and many frontline staff, while raising several important operational and safety concerns. Multiple reviewers praise the facility’s cleanliness, well-maintained grounds, attractive seasonal décor, and nicely furnished rooms. The community is frequently described as family-like with long-tenured, caring staff who create a warm atmosphere for residents. The rehabilitation department receives strong, consistent praise and is highlighted as a particular strength. Activities and engagement are also noted as plentiful and well-run.
Care quality presents a divided picture. Many reviews emphasize compassionate, attentive nurses and nurse aides and a generally caring culture. However, several reviewers reported lapses in clinical and operational care: medication errors and delayed medication administration were specifically mentioned, along with incidents where the pharmacy did not deliver medications and residents ran out of necessary drugs. There is also at least one report of an unresponsive doctor or PA. Reviewers called for additional staff training and better staffing levels to reduce delays in assistance, such as getting residents up or receiving help with personal care.
There are repeated, specific concerns about assistance with daily living and personal hygiene: one reviewer reported only two showers in an eleven-day period, and others noted delays in getting residents up and receiving hands-on help. These anecdotes point to potential staffing or scheduling shortfalls. Related comfort and room-setup issues were raised: some reviews described rooms as small or poorly laid out, with inconvenient sink placement, a bathroom door that reduces usable space, inadequate clothing storage, and not enough pillows. At the same time, other reviews explicitly called out spacious, nicely furnished rooms, so room experiences may vary by unit or room type.
Several reviews call out staff behavior inconsistencies. While many staff members are described as dedicated and polite, there are mentions of a rude nurse and rude social services personnel. One positive counterpoint is that management took quick action in at least one reported incident, indicating responsiveness when problems are escalated. The facility’s work environment also gets praise from employees, which can be a useful indicator of lower staff turnover and continuity of care when compared to peer facilities.
A particularly serious and recurring concern is an allegation of theft involving a resident’s rings—an engagement ring and wedding band that allegedly fused together and went missing. The review supplies personal context about the resident (long marriage, husband deceased, rings on for many years) and a demand for return. This type of allegation should be treated as a high-priority issue requiring immediate investigation, documented follow-up, and transparent communication with the resident’s family.
Dining and value were noted as weaker areas by some reviewers: complaints include inadequate meal portion sizes and general concerns about value. Linen care and cleanliness were consistently praised, which is a strength for comfort and infection-control perceptions.
Recommendations based on these reviews: prioritize resolving medication-administration and pharmacy-delivery failures (audit med administration, improve pharmacy coordination, and implement fail-safe ordering), investigate and transparently address the alleged theft, and enhance staff training focused on resident assistance, privacy/behavior, and clinical safety. Review staffing patterns to reduce delays in personal care and showering frequency, and conduct a room-layout audit to address physical issues (sink placement, clothing storage, bathroom door swing). Finally, review dining portion sizes and resident satisfaction with meals. Overall, Mountain Manor of Paintsville appears to offer a warm, clean, and activity-rich community with strong rehab services, but it has several operational issues—some of them serious—that should be addressed to ensure consistent, safe, and person-centered care.
