Overall sentiment across the reviews is mixed but leans positive in recent accounts, with clear evidence of both notable strengths and important weaknesses. Many reviewers describe Parkview Post-Acute and Rehabilitation Center as offering a high level of clinical care delivered by compassionate, dedicated staff. Multiple comments praise nursing, physical therapy, and support teams as hardworking, warm, and attentive, with descriptions of residents being treated like family. Several specific positive details recur: a friendly front-door greeting, an engaging activities director, staff who make extra efforts for residents, and small personal touches such as the head nurse Farrah baking cakes for residents. After a period of change, some reviewers explicitly state the facility is improved and is a good choice for both short-term rehab and longer-term stays.
Care quality and staff performance are the most prominent themes. Positive reviews emphasize compassionate bedside care, effective therapy services, and supportive interactions that create happy residents and relieved family members. The activities program receives praise for dedicated leadership, and therapy teams are described as hardworking and effective. However, these strengths are contrasted by several accounts of neglect and inconsistent care: some reviewers report the facility 'gone downhill' at a prior time, instances of residents not being bathed, and examples of staff failing to meet basic hygiene or supply needs. There is a clear pattern in which many staff are lauded for caring and tireless service, but staffing levels and resource shortages at times undermine consistent delivery of that care.
Facility condition and operations show a narrative of improvement with caveats. Multiple reviewers note renovations, new furniture, a clean appearance, and a pleasant smell — all signs of investment and turnaround under newer management. These changes are cited alongside positive impressions that Parkview is 'well on its way' and 'recommended' after improvements. Conversely, other reviewers describe overcrowding (a specific claim of roughly 40 residents per floor) and shortages of linens and cleaning supplies. Renovation activity itself is sometimes mentioned neutrally, but in the context of shortages and operational strain it can be perceived as evidence of disrupted services while work is ongoing.
Management, communication, and administrative reliability are recurring concerns. Some reviewers praise a clear turnaround under new management, noting visible improvements inside and out. At the same time, there are several reports of unresponsive administration, poor communication surrounding transfers, canceled transfers that caused emotional distress, and a lack of clear information for families. These communication failures appear to be among the most damaging issues for family trust, even when direct caregiving staff receive positive remarks. Additionally, some reviews originate from employees or appear to highlight success stories, raising the possibility of selection bias in publicly visible feedback.
COVID-19 impact is explicitly mentioned and complicates interpretation of some reviews. At least one reviewer said Parkview was 'in the red' during COVID and could not provide an accurate overall assessment. Pandemic-related staffing and supply disruptions could account for some of the earlier negative reports (shortages, decreased bathing frequency, etc.), and some of the positive accounts emphasize improvements since that period. Reviewers urge caution and note variability across time, implying quality may have fluctuated with staffing, management changes, and pandemic pressures.
Activities, dining, and resident life have more positive than negative mention but are less documented than nursing and therapy. The activities director receives direct praise, and gestures like baking cakes suggest spirited resident programming. There is little specific information on dining quality or menus aside from those anecdotal references; as a result, definitive conclusions on dining cannot be firmly drawn from these summaries.
In summary, the dominant picture is of a facility with strong, caring frontline staff and therapy teams that can and do provide high-quality, compassionate care, particularly after a noted management-driven turnaround. Persistent concerns remain around staffing levels, occasional neglect or resource shortages, administrative communication, and the impacts of COVID-19. Prospective residents and families should weigh the positive reports about staff dedication and recent facility improvements against the negative reports about past understaffing, overcrowding, and communication lapses. If possible, an in-person visit (or direct, recent references) focusing on staffing ratios, cleanliness, medication and bathing schedules, and clarity of administrative communication would help validate current conditions, since reviews indicate meaningful variability over time.
