Overall sentiment in these reviews is mixed but highlights two clear patterns: many families and residents report high‑quality, compassionate care delivered by knowledgeable, long‑tenured staff—especially in rehabilitation and therapy services—while a smaller but significant set of reviewers report management failures, communication breakdowns, and serious care and safety concerns.
Care quality and staff: A large number of reviews praise the nursing, therapy, and caregiving teams. Physical and occupational therapy are repeatedly described as excellent, welcoming and thoughtful; staff are often called caring, attentive, and family‑like. Multiple reviewers noted staff went above and beyond, were accommodating during admissions and transitions, and provided timely follow‑up (including compassionate outreach after a resident’s passing). The small size of the facility is viewed positively by many — it creates an intimate, homey environment where residents receive individual attention. Several reviewers specifically call out long‑tenured staff and an atmosphere that feels calm and trusting.
Facilities and environment: Reviews about the physical plant are mixed. Numerous comments describe rooms as spacious, common areas and rooms as very clean, and amenities like an outdoor garden and hair salon as positives. At the same time, several reviewers describe an aging building in need of renovations, with issues such as persistent odors, holes in walls, small/dark televisions, and visible cosmetic disrepair. Some say remodeling is underway, suggesting improvements are in progress, but the inconsistency in reports suggests the physical condition varies by unit or over time.
Dining and activities: Activity programming receives frequent praise—bingo, pet therapy visits, movies, and church services were mentioned—along with an engaged activity director. Food receives mixed comments: many reviewers find the food acceptable or good, while a few note picky eaters or dissatisfaction. Overall, activities and programming are a strong positive that contributes to resident quality of life.
Management, communication, and safety concerns: This is the area with the widest divergence. Several reviewers compliment proactive communication, helpful admissions staff, and responsiveness to family involvement in care planning. Conversely, other reviewers report serious management and care failures: poor communication, unresponsiveness, lost laundry, call‑button delays, and disputes over power of attorney and respecting patient decisions. Of particular concern are multiple reports describing egregious care lapses that prompted filings with the Kentucky Board of Nursing and the Adult Protection Branch of Kentucky’s Cabinet for Health and Family Services. These allegations represent red flags that warrant careful investigation by prospective residents and families.
Patterns and variability: The reviews indicate substantial variability in experience. Many families had excellent outcomes—especially for short‑term rehab stays—and commend the staff and therapy teams. Others describe experiences severe enough to call the facility “not ideal” or to advise avoiding it. This polarized pattern suggests that the quality of experience may depend on unit, shift, staff on duty, individual resident needs, or changes in management and oversight over time.
Recommendations for prospective families: Given the mixed feedback, prospective residents and families should perform targeted due diligence: schedule an in‑person tour (including evenings/ weekends if possible), ask about recent renovations and maintenance plans, request details on call‑button response times and staffing ratios, inquire about staff turnover and training, and ask for the facility’s regulatory history and any recent complaints or corrective actions. For those with complex medical or POA needs, specifically ask how care decisions are handled and how the facility involves and documents family power‑of‑attorney directives. Finally, seek references from current families and observe activity programming and mealtime routines to confirm the aspects that matter most to your loved one.
Bottom line: Crestview Healthcare and Rehabilitation frequently provides warm, competent, and effective care—especially in rehab/therapy—with many families reporting a home‑like atmosphere and dedicated staff. However, notable and serious complaints around management, communication, facility condition, and a few alleged care lapses have been raised and even reported to state authorities. Experiences appear inconsistent, so individualized evaluation and careful questioning are strongly advised before placement.
