Overall sentiment across the reviews is mixed but leans positive: a majority of reviewers repeatedly praise Somerset Nursing & Rehabilitation for compassionate staff, strong clinical care, cleanliness, robust therapy services, and a lively activities program. Many reviewers use terms such as "friendly," "caring," and "staff became family," and several explicitly state they would highly recommend the facility. Positive operational features called out by multiple reviews include private bathrooms in each bedroom, an on-site physical therapy area with "excellent therapy," an elegant dining room with pleasant atmosphere and view, and a lounge with a stage used for guest musicians and religious services. The presence of a medical director on-site daily and reports of high-quality treatment reinforce the perception of solid clinical oversight for many residents and families.
Facility upkeep and social programming are consistent strengths in the reviews. Cleanliness is repeatedly emphasized — reviewers describe the facility as "very clean" and "super clean." Activities are described as frequent and engaging (games, puzzles, weekly entertainment), and several reviews highlight outstanding church services and a social environment that keeps residents active and connected. Dining receives mostly positive comments about home-style meals and an elegant dining environment, though food quality concerns appear in some negative reports (see concerns below).
Despite many positive comments, there are notable and recurrent concerns that prospective residents and families should weigh. Multiple reviewers report slow or poor staff responsiveness: long call-light wait times, delays in bathroom assistance, and instances where calls were not answered. These responsiveness problems create frustration and have direct implications for resident dignity and safety. More serious safety and process issues are also raised: one or more reviews allege "patient dumping," poor discharge setup and communication at discharge, and a report of no water being provided which raised dehydration concerns. A specific safety hazard is described where water was on a hallway floor without caution signs, posing slip risk.
Administrative and billing issues appear in several summaries. There are repeated mentions of overpayments and delayed refunds—reviewers describe waiting about six weeks and multiple follow-ups to receive refunds, with poor responsiveness from administrative or corporate offices. Cost is also mentioned as high by at least one reviewer. These administrative problems, while separate from direct clinical care, affect family experience and trust in facility management.
The reviews suggest variability in staff behavior and systems: many families describe exceptional, compassionate, and communicative staff that keep them informed and address concerns, while others report rude or unresponsive staff and poor communication. This pattern indicates that experience may differ by unit, shift, or individual staff members. Likewise, while therapy, activities, and cleanliness are frequently praised, issues around food quality, hydration, call response times, discharge planning, and billing recur often enough to be meaningful.
In summary, Somerset Nursing & Rehabilitation appears to deliver strong clinical care, rehabilitation services, cleanliness, social programming, and a generally warm, homelike atmosphere for many residents. However, there are important and repeatable concerns around staff responsiveness, safety practices (wet floors/no signage), discharge and communication processes, food/hydration for some patients, and administrative/billing responsiveness. Prospective residents and families should weigh the frequent positive reports about clinical care, therapy, activities, and environment against the variability in responsiveness and administrative follow-through. If considering Somerset, ask specific questions about call-light response times, discharge planning procedures, hydration protocols, recent safety incident handling, and billing/refund policies to get a clearer sense of current operations and whether those concerns have been addressed.
