The reviews for Letcher Manor are highly polarized, presenting a mix of strongly positive experiences and severe criticisms. On the positive side, multiple reviewers praise individual staff members as kind, caring, loving, and helpful. Some families describe warm, respectful relationships with caregivers and report that their relatives are treated with dignity and feel well cared for. Several reviewers specifically call out a clean facility environment, diligent staff efforts, and visible COVID safety measures. Those with positive experiences often describe a nurturing atmosphere where residents are fed, safe, and treated with respect, using terms like 'wonderful staff' and 'best facility.'
Conversely, a substantial portion of the reviews describe serious and systemic problems. The most frequent and alarming themes include neglect of basic needs, lack of communication, and alleged unethical or unsafe practices. Reviewers report days without contact between the facility, residents, and families—exacerbated by an antiquated telephone system—and instances where doctors were not notified or medications were withheld. Several accounts say residents were denied basic hygiene items (for example, clean underwear) or sterilization of personal items, and some families describe care decisions that appeared financially motivated or not in the resident's best interest. These problems often overlap with accusations of staff deception, dismissive responses when issues are raised, and recommendations from staff that families seek other care options due to inadequate capabilities.
Food and nutrition emerge as another clear dividing line. Multiple reviewers use harsh language to describe meals as inedible or raw, equating the dining experience to being 'worse than prisons' and urging others not to send loved ones. At the same time, other reviewers report residents being 'well fed' and taken care of, which suggests inconsistency in meal preparation, dining oversight, or variability between shifts or units. Similarly, reports about the staff are mixed: while many describe compassionate and excellent care, others report rude nurses, poor patient care, and instances where problems were dismissed or blamed on other departments. This contrast points to significant variability in staff performance, training, or management oversight.
Safety and regulatory concerns are repeatedly raised. Several reviewers explicitly express fear of abuse or neglect and state they reported these concerns to health and human services. Some accounts call for the facility to be shut down, citing an overall unsafe environment and a terrible reputation. These serious allegations—if accurate—indicate potential lapses in clinical oversight, incident reporting, and administrative responsiveness. On the administrative side, allegations of unethical admissions practices motivated by money and minimal or unclear facility policies contribute to a sense of systemic mismanagement for some families.
Taken together, the reviews paint a picture of a facility with a split public perception: for some families Letcher Manor provides compassionate, respectful care in a clean environment with attentive staff, while for others the experience is marked by neglect, communication failures, poor food, and alleged unsafe or unethical practices. The patterns suggest inconsistent quality of care across different residents, shifts, or units rather than uniformly excellent or uniformly dreadful performance. Given the gravity of the negative claims—particularly those alleging neglect, withheld medications, lack of physician involvement, and reports to regulatory authorities—prospective residents and families should seek up-to-date documentation: licensure and deficiency history, state inspection reports, recent complaint investigations, and direct references from current residents' families. In person tours, meetings with nursing leadership, clarification of communication protocols, review of staffing levels and training, and observation of meal service and mealtimes are advisable to assess whether the facility's strengths shown in positive reviews are consistent and whether the serious concerns raised by negative reviewers have been addressed.
