Overall sentiment toward Wurtland Nursing & Rehabilitation is highly mixed and polarized. A substantial subset of reviewers praise the facility for effective rehabilitation, compassionate caregivers, and specific clinical staff who provided exemplary care. These positive reports note measurable outcomes such as improved mobility, successful discharges home, and enhanced quality of life. Several families singled out a nurse practitioner named Justin and nursing leaders (including a strong DON and ADON, and staff members Tabby and Lena) as particularly knowledgeable, approachable, and helpful. Positive themes also include a family-friendly atmosphere, active programming (school visits, animal visits, flowers), clean and comfortable resident rooms in some accounts, and building updates that contribute to a pleasant environment.
However, an equally significant set of reviews raises serious concerns about inconsistent and sometimes dangerous care. Common negative themes include short-staffing, delayed responses to resident needs, and aides being occupied with phones or clustered at the nurse’s station rather than in resident rooms. Multiple reviewers allege neglectful practices: residents reportedly left in stool for extended periods, lack of bathing, development of pressure sores, and falls that were not properly managed (including statements that 911 was not called after a resident passed out). One reviewer claimed nursing refused to perform a urinalysis and that the patient later developed kidney failure. There are even allegations of overmedicating, elder abuse, and calls for shutting the facility down. These are serious safety-related claims that create a strong pattern of concern for some families.
Cleanliness and food service receive conflicting reports. Several families describe the facility as clean with caring staff and comfortable rooms, while others report roaches in rooms and a generally dirty environment. Dining complaints center on cold meals, frequent delays, and multiple requests needed to receive dinner or blankets. These operational issues often tie back to staffing levels and responsiveness; reviewers who reported good experiences tended to highlight particular attentive staff members, while negative reviewers described systemic indifference or poor supervision.
Staff behavior and professionalism are also inconsistent across reviews. Many reviewers praise warm, caring, and family-oriented aides and nurses who go above and beyond, offering emotional support and attentive care. Conversely, others report rude, belittling, or unprofessional behavior from nurses and even disrespect toward aides. This variability suggests a staff cohort with strong individual performers but also teams or shifts that fail to meet minimum expectations. Several reviews call out a perceived need for family advocates to ensure consistent care and to navigate broken promises or denied transfers, indicating communication and trust issues between families and facility management.
Management and oversight emerge as a recurring theme. Some reviewers explicitly praise engaged leadership (attentive DON, approachable clinicians), while others express concern about new management and broken promises. Allegations of fake or overly positive reviews by the facility were also mentioned, reflecting mistrust among some families. The juxtaposition of highly positive reviews naming specific staff members and extremely negative accounts alleging neglect creates a pattern of uneven care—high-quality service is possible but not reliably delivered.
In summary, Wurtland Nursing & Rehabilitation appears to deliver excellent, even transformative care for some residents—particularly in rehabilitation and when specific skilled clinicians are involved—but also demonstrates troubling lapses according to multiple reviewers. Strengths include strong rehab outcomes, compassionate individual staff members, meaningful activities, and pockets of clean, comfortable living spaces. Major weaknesses are inconsistent nursing quality, staffing shortages impacting responsiveness, serious safety and neglect allegations from several families, mixed cleanliness reports, and concerns about management and communication. Prospective residents and families should be aware of this variability: ask pointed questions about staffing ratios and shift coverage, inquire about leadership involvement and safety protocols, verify cleanliness and pest control practices during a tour, and request references from recent families who had stays during the relevant timeframe. The presence of praised clinicians and positive rehab outcomes suggests the facility has capabilities; however, the recurring safety and neglect claims warrant careful investigation before placement.
