Overall sentiment in the reviews for Eastridge Nursing & Rehabilitation is mixed but leans positive when it comes to staff, atmosphere, cleanliness, and rehabilitation services. A large number of reviewers emphasize the caring, compassionate nature of the staff, repeatedly noting that employees treat residents like family and create a welcoming, friendly environment. Multiple comments describe the facility as clean and well kept. Several family members and former residents explicitly state they would recommend the facility and would return, and at least one reviewer who works at the facility (in the kitchen) reports enjoyment of their job, which can be a positive indicator of staff morale.
Care quality appears to be generally good for many residents, particularly in the context of short-term rehabilitation and general nursing services: reviewers highlight successful rehabilitation, enjoyable stays, and staff who are attentive and helpful with residents’ needs. The emotional tone in many reviews is warm — reviewers describe staff as wonderful, engaging, and compassionate, and they note that residents are treated with respect and affection. The facility’s welcoming atmosphere and family-oriented approach are recurring themes and are cited by several reviewers as reasons they would recommend Eastridge to friends and family.
However, there are serious and significant concerns raised in a subset of reviews that must be noted. Several reports point to insufficient skill or resources to manage dementia-specific needs, including wandering and related safety issues; this suggests that for residents with cognitive impairment the facility may not consistently meet specialized care requirements. More alarmingly, some reviewers allege instances of neglect resulting in bed sores and describe outcomes that involved hospice care and death. These reports are grave and mention unacceptable and unsafe care, with at least one comment indicating possible legal action. Such allegations contrast sharply with the majority of positive reviews and indicate variability in care outcomes or isolated but severe failures in resident care that warrant investigation and clarification from facility management.
Other themes of moderate concern include variability in care quality across different residents and shifts, and occasional negative comments about the dining experience — meals are described as "not the best" by some reviewers even though food was not a dominant issue overall. The mixture of overwhelmingly positive staff-related comments and a few very serious negative incidents points to an uneven experience: many families and residents have excellent interactions and outcomes, while a smaller number report critical lapses, particularly for residents with complex needs like advanced dementia.
In summary, prospective residents and families can reasonably expect a generally warm, clean, and rehabilitation-focused environment with staff who frequently demonstrate compassion and engagement. At the same time, it is important to probe further about dementia care capabilities, safety protocols for residents who wander, skin integrity prevention measures, and how the facility investigates and responds to serious incidents. If considering Eastridge for a loved one, ask for documentation of staff training in dementia care, fall- and elopement-prevention procedures, wound care protocols, recent inspection or complaint history, and how the facility handles adverse events. These follow-ups will help clarify whether the positive experiences described by many reviewers are consistent across all residents and clinical needs, and whether the concerning reports have been addressed and resolved.
