Overall sentiment in the reviews is mixed and highly polarized: several families praise Cherry Ridge Skilled Nursing Facility for compassionate, family-like staff, effective therapy, strong activities, and a pleasant environment, while other families report serious lapses in medical care, communication, and safety. The positive comments emphasize a subset of staff who are attentive, loving, and dedicated; these reviewers highlight therapy successes (for example, a grandmother regaining independence), wonderful meals and snacks, an active and well-led activities department, and supportive services such as transportation to doctor visits, an on-site beauty shop, clean rooms, and weekly shopping for resident needs.
Care quality and staff behavior emerge as the most frequently mentioned themes, but they are described in dramatically different ways by different reviewers. Many accounts describe staff who "went above and beyond," treated residents like family, and provided respectful, dignified care. Conversely, other reviews allege serious neglect: medication errors, ignored physician orders (including sleep medications), and an incident in which a patient was dropped and injured. The most alarming negative reports include lack of notification to family members and at least one death mentioned in the context of ignored orders and poor cooperation. These contrasting narratives create an impression of inconsistent standards of care across shifts, units, or individual staff members.
Facilities and ancillary services are likewise reported unevenly. Positive notes include private rooms, a clean-smelling environment, on-site grooming, laundry staff praised by some, transportation services, and organized shopping for resident needs. However, multiple reviewers complain about laundry mishandling and lost items (shoes, jeans, shirts, socks), generating frustration and distrust. Dining is praised by several reviewers as "wonderful" with good snacks, but at least one reviewer said their loved one was often hungry and that the family had to supply additional food and a microwave—again pointing to inconsistency in basic care tasks.
Activities appear to be a consistent strength in the positive reviews: the activity department and director receive repeated commendations for engaging programming and genuine attention to residents. That said, excellent activities do not offset the more severe concerns raised about medical management, communication, and safety by other reviewers. Administration receives mixed mentions—some find administrators nice, but there are also allegations that administration failed to address or rectify critical problems, contributing to family distress.
A clear pattern across the reviews is variability: many families had very positive experiences and spoke warmly of specific staff members and services, while others experienced major failures in medication administration, communication after incidents, and personal property handling. The presence of both heartfelt praise and serious accusations suggests that outcomes at Cherry Ridge may depend heavily on which staff members or shifts are involved, and that systemic issues (communication, protocols for medication and falls, and property tracking) may need attention. Families reading these reviews should note both the facility's notable strengths in therapy and activities and the reported risks related to medical care, safety incidents, and inconsistent administrative follow-through.
