Overall impression: Reviews for Capitol House Nursing & Rehab Center are highly mixed, with a wide gulf between glowing, grateful accounts and severe, safety-related complaints. Many reviewers praise the clinical teams — especially wound care, respiratory services, and therapy — and single out individual staff and administrators by name for compassionate, effective care. Conversely, a substantial set of reviews reports neglectful practices, hygiene failures, and management or communication breakdowns that in several accounts led to serious harm. The facility appears to deliver excellent outcomes for many short-stay rehab patients, yet some long-term or medically complex cases report dangerous lapses.
Care quality and clinical teams: A recurring positive pattern is strong specialized care: multiple reviewers call the wound care and respiratory teams "phenomenal," crediting them with tangible improvements and coordinated communication (weekly wound updates, urology coordination). Therapy/rehab is repeatedly praised for producing rapid functional gains and successful discharges home; several people say they would return for skilled rehab. At the same time, reviewers describe alarming failures: untreated pressure sores, delayed pain medications and fluids, mismanagement of feeding tubes, overfilled catheter bags, missed infection signs, blood suctioning incidents, and allegations of sepsis and death. These opposing reports suggest significant variability in clinical oversight and inconsistent application of standards across shifts or units.
Staff and interpersonal dynamics: Numerous reviews name nurses, CNAs, and administrators who were kind, attentive, and went above and beyond — mentions include specific staff (e.g., Monique, Kenyetta, Irene, Dewana, Alyson, Mel, Lynn, Debbie) and praise for admissions/onboarding and social workers. Families frequently describe a warm, family-like atmosphere, prompt nursing responses, and staff who facilitated appointments and insurance. Conversely, many reviews accuse staff of rudeness, lack of transparency, laughing at families, and permitting neglect. Weekend staffing and responsiveness are repeatedly flagged as problem areas, and reviewers report a shortage of CNAs and understaffing that may contribute to variable care.
Facilities, cleanliness, and infection control: The facility’s physical condition is reported inconsistently. Some reviewers describe clean rooms, changed linens, pleasant smells, and attentive housekeeping. Others recount disturbing hygiene lapses — soiled diapers left for hours, dusty beds and frames, filthy floors with urine and feces, gnats in rooms, cornbread left on a patient for days, and breathing/tube equipment placed on the floor — raising infection-control concerns. These contradictory accounts again point to uneven performance across units, shifts, or individual staff members.
Dining, activities, and resident life: Many families praise the dining (tasty meals, snacks, Fish Fridays) and activity programming, noting social engagement and a sense of community. Other reviews note inconsistent meal quality and missed activities. Overall, social and therapy activities are cited as strengths when they are implemented reliably.
Management, communication, and administration: Several reviewers commend administration for availability, onboarding meetings with department heads, good coordination, and responsiveness to concerns. Yet a large number of reviews allege poor management: deceptive or dishonest communication about patient status and Medicare/Medicaid rules, aggressive billing, alleged mismanagement of resident funds, and a low Medicare score cited as a concern. Some families report delays in critical notifications (including late death notification) and even bizarre misattributions. The facility’s public reputation (e.g., Yelp) and reports that hospitals recommended not returning amplify these worries.
Patterns and variability: A dominant theme is inconsistency. Many reviewers report exceptional care, naming specific staff and teams, and describing successful rehabilitations. Simultaneously, a nontrivial subset report potentially dangerous neglect and hygiene failures. The divergence often follows patterns mentioned in reviews: weekend vs weekday differences, unit-to-unit variability, and staffing shortages (CNA shortages and possibly low pay) that may drive uneven service. Cost is another recurring concern: at least one reviewer cited a high bill (~$12,000 for ~3 weeks) and many complained of aggressive or opaque billing practices.
Bottom line: Capitol House shows strong capabilities in specialized wound, respiratory, and therapy care and has many staff members and leaders who earn heartfelt praise. However, there are repeated and serious allegations of neglect, hygiene lapses, and management failures that have led some families to strongly advise others to avoid the facility. Prospective residents and families should be aware of this pronounced variability: if considering Capitol House, visit in person (including weekends), ask about staffing levels and weekend coverage, verify infection-control practices, request references regarding wound and respiratory care, review recent Medicare/certification ratings, and get clear written explanations of billing and policies. The mixed reviews indicate that individual experiences can range from outstanding, life-changing rehabilitation to severe safety and care concerns; decision-making should be informed by direct observation and up-to-date quality metrics.
