Overall sentiment in these reviews is strongly mixed but leans negative, with serious and recurring concerns about neglect, safety, staffing, and management—contrasted by repeated praise for the facility's physical therapy, some medical staff, housekeeping, food, and attractive grounds. Several reviewers report positive clinical outcomes: strong rehabilitation results, excellent PT staff who helped patients return home, and episodes of very good skilled nursing care. Housekeeping and cleanliness receive positive mention in multiple reports, and some reviewers note caring aides and fantastic dining.
However, the negative accounts are numerous and severe. Multiple reviews allege neglectful or cruel treatment, including residents left sitting for hours or through the night, failure to bathe or groom residents, and use of restraints without consent. There are repeated safety complaints: delayed or missed medications, ignored call lights, residents found slumped or unrecognized in wheelchairs, multiple falls, bed sores, jammed or unsafe walkers, and reports that staff were sleeping on duty. Infection-control and hygiene issues are highlighted by reports of a bed bug infestation, infected bites, and items being dropped and reused. Several reviewers described overmedication or nighttime sedation, drugs that took days to clear, and agitation following medication changes. These accounts point to inconsistent clinical monitoring and serious resident-safety risks.
Staff behavior and management practices are another major theme. Reviews describe a wide range of staff performance: some workers and nurses are commended as caring and competent, while others are labeled unqualified, uncaring, rude, or indignant toward patients and families. CNAs and respite staff are specifically criticized in several reports for negligence, laziness, or negative attitudes. There are multiple mentions of understaffing, which reviewers link to delays in care, missed communications, and general decline in service. Management shortcomings are emphasized: poor communication with families, delayed or late notification of death, alleged lack of oversight, and instances where family members felt disrespected. One review alleges misrepresentation of ownership (Catholic nuns) and several call out profit-driven decline—though these are claims from reviewers rather than documented facts.
Facility condition and amenities present a split picture. The grounds are described as beautiful and the facility has been praised for cleanliness and housekeeping by some reviewers. Food quality receives positive remarks (very good to fantastic). At the same time, the physical plant is described as old and in need of modernization; several reviewers felt the rooms were not nice. Activities are inconsistent in reviewers' eyes: some mention a lack of activities or insufficient programming, while others say activities are good. There are also reports of after-hours unavailability and slow responsiveness to family inquiries.
Financial and ethical concerns appear in multiple summaries. One reviewer specifically cites a high cost (over $85K+ per year) and labels the experience a nightmare for that price. Other ethical red flags include alleged theft of jewelry and a report of a patient being left alone after death. These accounts compound the worries about management, transparency, and resident protection.
Outcomes vary: some residents received effective rehabilitative care and improved enough to return home or to independent living after transfer to another facility; others experienced decline, injury, or harm while at this facility. The pattern suggests inconsistent quality depending on shift, staff, and department—with physical therapy and some medical teams performing well, while other areas (especially overnight shifts, respite care, and some CNA teams) are failing to meet expectations.
In summary, the collection of reviews paints a complex picture. Strengths to note include strong physical therapy, certain skilled clinicians and aides, good housekeeping in many instances, pleasant grounds, and good dining. But persistent, serious negatives—neglect, safety lapses, understaffing, poor communication, possible infection problems, and reports of unprofessional or cruel behavior—are repeatedly cited and should be treated as major concerns. Prospective families should weigh these mixed reports carefully, ask specific questions about staffing levels, medication management, infection control, restraint policies, incident reporting, and night-shift supervision, and consider visiting at different times of day (including nights and weekends) to observe care consistency before making placement decisions.
