Overall sentiment about Forest Manor Nursing and Rehabilitation Center is mixed but strongly polarized around two dominant themes: the physical environment and the variability of care. Nearly every review emphasizes that the facility itself is new, well-designed, and aesthetically pleasing — described repeatedly as brand-new, hotel-like, and very clean. Residents and visitors note wide, carpeted hallways, large rooms with attractive furniture, multiple common areas, a sizable courtyard, and well-maintained grounds and entrance landscaping. Security features (including an AI kiosk/check-in) and an efficient check-in process were specifically praised. The building and campus ambiance give many reviewers a real sense of dignity and comfort; visitors often report a positive tour experience and call the facility "not like a typical nursing home." The facility also receives consistent positive mention for its robust activity program, frequent events (including live piano), a long-tenured activity director, and transportation for outings, all of which support a lively social environment for residents.
Staff interactions generate a lot of praise but also significant criticism. On the positive side, many reviewers describe staff as friendly, kind, engaged, and helpful; multiple people indicated staff became like family, and certain staff members (charge nurse Emily, nurse Dana, and several aides) received specific thanks. Front-desk personnel and reception processes were called professional and polite, and some reviewers explicitly said they felt their loved ones were in "good hands" and experienced peace of mind. Clinical services such as in-house physical therapy and rehab are frequently noted as strong, and rehabilitation/lodging was described as excellent in several accounts.
However, alongside that praise are concerning, recurrent reports of inconsistent or substandard clinical and personal care. Several reviews describe unresponsiveness of nursing staff, delayed or absent nursing attention (including 30-minute waits for nurses), and a lack of doctor or nurse practitioner engagement — with at least one reviewer saying the doctor had not yet seen the patient. More severe allegations include residents left in soiled diapers for long periods, patients screaming for help, urination in inappropriate containers, and claims of neglect after hours. These incidents are described as stemming from understaffing and lead to important safety and dignity issues. Laundry and personal-items management problems appear repeatedly — missing clothes, mishandled laundry, accusations of theft (razors), and damaged glasses — all of which compound family frustration and reduce perceived value for money. Several reviewers referenced favoritism, lack of compassion, and staff distracted by phones, indicating lapses in consistent, person-centered care.
Food and dining elicit mixed feedback: the dining rooms and service are often described as clean and polite, but multiple reviewers called the food "terrible" or otherwise unsatisfactory. While the physical dining environment and staff demeanor are praised, culinary quality appears to be an area for improvement. Safety for cognitively impaired residents is another notable concern: the facility reportedly has no lockdown unit, raising alarms for families with dementia or wandering risks. Combined with reports of falls and the need for closer monitoring, some reviewers worry the facility may not be the right fit for residents who need more intensive skilled nursing or memory-care supports.
Cost and perceived value are recurring themes. A number of reviewers say Forest Manor is significantly more expensive than other local options (one said two-thirds more), and several feel the high price does not reliably translate into consistently high-quality medical or personal care. This tension—between a top-tier, modern environment and inconsistent caregiving—creates a polarized overall impression: for residents who primarily seek comfortable surroundings, social engagement, and good rehab services, Forest Manor often meets or exceeds expectations; for those needing vigilant nursing care, dementia-secure environments, or excellent after-hours responsiveness, the facility may fall short.
In summary, Forest Manor's greatest strengths lie in its new, attractive facility; engaged and often compassionate staff; strong activity and rehab offerings; and a secure, welcoming reception and campus. Its principal weaknesses are variability in clinical and personal care, problems with laundry and personal-property handling, food quality, occasional lapses in infection-control or communication practices, safety concerns for dementia residents, and a degree of understaffing that can lead to neglect during busy times or nights. Prospective families should weigh the high-quality environment and strong therapy/activity programs against reports of inconsistent nursing care and higher costs, and should specifically ask the administration about staffing ratios, after-hours coverage, dementia care protocols, laundry and personal-item safeguards, communication policies with families, and how the facility handles incident follow-up and staff accountability.
