Overall sentiment about St. Anthony's Gardens is highly mixed, with a strong pattern of polarized experiences. Many reviewers consistently praise the physical environment: the buildings and grounds are repeatedly described as beautiful, well-maintained, new, and clean. Common amenities cited positively include a homey lobby, restaurant-style dining rooms, a mini theater, chapel, library, bar, and a variety of social and exercise programs. Several reviewers highlighted friendly, welcoming staff and named individual employees (DON Kandise, NP Kayleigh, Tremika, Jenny) as standouts who provided excellent assistance, clear guidance, and patient care. Multiple accounts report good housekeeping and laundry services, well-appointed apartments with new appliances, and an overall peaceful, hotel-like atmosphere that many residents and visitors found attractive. For prospective independent living residents, the campus often presents as upscale, comfortable, and well-equipped.
Despite these strong positives, the reviews reveal substantial and recurring concerns about care consistency and management. A significant number of reviewers reported uneven or poor care — ranging from inattentive or rude staff to more serious allegations of neglect (e.g., not changing adult diapers at night, lost hearing aids, failure to help with hearing devices). Memory care is a particular flashpoint: several reviewers labeled the memory-care environment as 'horrible' or unsafe, citing understaffing, pressure to move residents into memory care, and inadequate assistance. Staffing patterns emerged as a cross-cutting issue: frequent turnover, a revolving door of aides, and chronic understaffing were mentioned repeatedly and tie into reports of slow response times to calls, rough or impatient bathing, and inconsistent availability of day-to-day care. Some reviewers also noted aides being unprofessional on the floor (on phones or arguing), and a few reported mixing of psychiatric patients with general residents, which raised safety and appropriateness concerns.
Dining and daily logistics are another area of mixed feedback. Many reviewers enjoyed the restaurant-style dining and praised specific meals and staff (including shout-outs to caregivers who prepared or served good food), but an equally large set of comments flagged declining food quality, cold meals, dry/tough items (burgers called out), and portions that may be difficult for residents with dentures. There are also reports of residents missing meals because of menu confusion or early service schedules that did not accommodate late risers. Dining service speed and reliability appear inconsistent, especially when staffing is thin.
Administrative and management practices were called into question in multiple accounts. Some families reported good communication and prompt resolution of issues, while others described poor communication, curt front-desk interactions, and managerial decisions that seemed money-driven. A few serious allegations include abrupt or opaque termination of residency, disputes over refunds (large upfront fees reported), and at least one account of a resident moved to a mental hospital after eviction. Ownership change (reference to CommCare) was mentioned as a factor prompting the need for modernization and creating uncertainty. Reviewers also noted a mismatch for some between the facility's stated Christ-based identity and the behavior or attitudes of staff and management.
Practical facility concerns appear in several reviews: accessibility problems (limited automatic doors and lack of ramped thresholds), poor soundproofing between apartments, limited storage in some units, occasional unpleasant odors in bathrooms, and some apartments being smaller than expected. Low occupancy was described in some places as a benefit (more individualized attention) and in others as a drawback (fewer activities). The population skewed older (many residents 75+) was noted by multiple reviewers and may influence programming and atmosphere.
In summary, St. Anthony's Gardens consistently scores high marks for its physical environment, amenities, and for many individual staff members who go above and beyond. However, recurring and significant concerns about staffing levels, inconsistent caregiving (particularly in memory care), food/service reliability, administrative transparency, and accessibility merit attention. The overall picture is one of strong facility assets coupled with uneven operational execution; outcomes appear to vary greatly by unit, shift, and management responsiveness. Prospective residents and families should plan careful, repeated visits; ask specific questions about staffing ratios and memory-care protocols; review contract and refund policies; observe dining service and activities at different times; and confirm accessibility features and apartment storage before committing.
