The reviews for Fair City Health and Rehab paint a highly polarized picture, with accounts ranging from glowing praise to strong warnings of neglect and unsafe care. A substantial subset of reviewers praise the staff—particularly nurses, aides, and the rehabilitation team—describing them as caring, compassionate, responsive, and outcome-driven. Several reviews single out the administrator (Odie Hughes) and other administrative staff for positive leadership and timely problem resolution. Multiple comments note renovations and facility upgrades, improved daily communication, helpful cafeteria staff, and an overall sense of pride and optimism tied to new ownership that took over on 3/1/24.
Counterbalancing those positive accounts are very serious and specific negative allegations. Reports include medication administration failures (one reviewer reported medications not given for over 16 hours), broken beds and missing safety rails that increase fall risk, inaccessible or ignored call lights, and skin breakdown/bedsores from inadequate repositioning. There are multiple allegations of poor hygiene care—residents not bathed, soaked in urine, and persistent odors—along with descriptions of rooms being dirty and belongings from prior residents left strewn about. At least one reviewer alleges sexual assault by a resident that was not properly reported to police or documented, raising serious concerns about incident reporting, confidentiality, and resident safety.
Operational and communication problems are a recurring theme. Several reviewers describe rapid staff turnover, insufficient weekend staffing, aides not receiving expected hours, nurses being off-post (some reported smoking outside), and call buzzers ringing continuously with slow responses. Families report difficulty reaching or getting information from administrative/office staff, on-hold phone experiences, poor follow-up with doctors, and delays in doctor appointments. While some reviewers say issues were resolved quickly, others describe administration as unresponsive or more focused on finances than resident care. The variability suggests inconsistency from shift to shift or between different units/staff groups.
The facility itself elicits mixed impressions. Some reviewers praise cleanliness, well-maintained areas, and ongoing renovations that create optimism for the future. Others describe a hospital-like, dim atmosphere that is too cold for residents, with persistent odors and instances of very poor housekeeping (urine-soaked rooms). Dining also drew mixed feedback: several reviewers said food could be warmer or described it as terrible, yet the cafeteria staff were often called helpful and accommodating.
Rehabilitation services and staff responsiveness receive notable positive mentions. The rehab team is described as focused on outcomes, and a number of families specifically credit staff for making difficult times bearable and for providing excellent skilled nursing. Several reviewers explicitly recommend the facility based on these positive care experiences. However, the presence of severe allegations (medication errors, bedsores, hygiene neglect, and unreported safety incidents) significantly undermines those endorsements and points to systemic lapses in care for some residents.
Overall, the narrative across reviews is one of contrast and transition. There is evidence of real strengths—dedicated frontline staff, promising administrative changes, renovations, and an effective rehab program—alongside troubling reports of neglect, safety failures, and inconsistent communication. The recent change in ownership and multiple mentions of improvement and optimism suggest the facility may be in an active period of change; at the same time, serious historical and recent safety and care concerns are repeatedly raised. Prospective families should weigh both the positive and negative experiences: seek current, specific information about incident reporting, staffing levels (especially on weekends), medication administration protocols, hygiene practices, and recent inspection results. If considering placement, arrange an in-person visit, meet the administrator and nursing leadership, and ask for written evidence of improvements and safety policies implemented since the new ownership took over.
