Overall sentiment in the reviews is highly mixed and highly polarized. A substantial number of reviewers describe St. Joseph Nursing Home as providing outstanding short-term rehabilitation and hospice care: many praise the physical and occupational therapy teams for measurable gains, call out individual staff members (therapists, nurses, CNAs, and administrators) by name for compassionate, skilled care, and credit the facility with enabling safe discharge home. These positive reports also highlight engaging activities, clean rooms on some units, helpful dietary staff, and an environment where residents can be social and participate in events. For some families the admissions process, management responsiveness, and interdisciplinary teamwork were notable strengths.
However, an equally large and consistent set of reviews describes serious deficiencies that directly affect resident safety, dignity, and health. Numerous reviewers report neglectful care: residents left in soiled linens or feces for hours, delayed or missing medication (including insulin), unaddressed wounds and pressure sores that worsened while in the facility, and examples of rude or abusive behavior from some CNAs and nurses. Multiple accounts describe infestations (roaches, ants, fruit flies), foul odors, mildew, filthy baseboards, and equipment in disrepair. There are repeated descriptions of humiliating care incidents (denied bathroom assistance, forced diaper use, long waits for call-button responses), and reports of unsafe transfers, near-falls, and mismanagement of drains or devices.
A prominent pattern in the reviews is inconsistency: many reviewers report very positive short-term rehab stays with attentive therapy and nursing, while other stays—sometimes for the same resident at another time—are marked by neglect, missed treatments, or serious safety lapses. High staff turnover, variable staffing levels (exacerbated by COVID-related shortages according to some reviewers), and apparent differences between shifts or units (upstairs vs. downstairs) are frequently cited. Families describe having to supervise care themselves, bring in supplies, or intervene on wound care and medication administration when they could. This variability suggests systemic issues with staffing, training, and quality control.
Dining and nutrition are recurring concerns. While some reviewers compliment the food and dietary staff, many others describe cold, unappetizing meals, meals served in to-go containers, residents eating alone in their rooms, and associated weight loss. Housekeeping and laundry are praised in several reports, but contradictory reports detail missing clothing, clothing found in other residents' rooms, and infrequent bathing or diaper changes.
Management and communication also show a split picture. Several families highlight helpful administrators who quickly resolved issues and were accessible; others report unreturned calls, unavailable directors, disorganized discharge planning, and questionable billing practices (e.g., stalling to charge extra days). The facility appears to have pockets of excellent leadership and staff who go above and beyond, but also pockets where oversight is lacking and families cannot get timely answers.
Safety-related medical concerns are alarming in multiple reports: missed insulin doses for weeks, wounds progressing to require surgical intervention, medication errors, and equipment failures (oxygen running out, missing CPAPs). These reports led to hospitalizations in some cases and serious deterioration in others. Such accounts highlight risk for medically complex residents when protocols for medication administration, wound care, equipment management, and supervision are not consistently followed.
Activities, socialization, and emotional care are frequently praised when staff and activity directors are present and engaged: bingo, puzzles, birthday events, and a supportive social atmosphere are repeatedly appreciated. Hospice and end-of-life care receive specific commendation for compassion and dignified support in several accounts.
In conclusion, the reviews paint a facility with both notable strengths and alarming weaknesses. Strengths concentrate around skilled therapy, devoted individual caregivers, some effective administrative responsiveness, and meaningful activities/hospice support. Weaknesses include recurring reports of neglect, hygiene and pest problems, food quality issues, medication and wound-care failures, inconsistent staffing and training, and poor communication. For families considering St. Joseph Nursing Home, the variability in experiences is the dominant takeaway: short-term rehab and certain staff teams may provide excellent care, but there are enough serious negative reports to warrant close inquiry. Prospective residents and families should ask specific questions about recent inspection reports, staffing ratios, wound-care protocols, medication administration safeguards, infection control measures, and how the facility addresses complaints and continuity across shifts. Frequent visitation, clear communication with providers, and written care plans with monitoring may be necessary to ensure safety and quality if choosing this facility.
