Overall sentiment in the reviews is strongly negative, with a smaller number of isolated positive accounts. The dominant themes are neglect, safety and sanitation failures, staffing problems, and alleged mismanagement. Multiple reviewers describe serious lapses in basic nursing care, including residents developing bedsores, being left in wet or soiled clothing, and not being turned or repositioned. These are concrete indicators of inadequate hands-on care and monitoring, and they recur across many summaries. Such reports are consistent with understaffing or inadequate staff training and supervision.
Facility condition and infection-control issues are repeatedly raised. Several reviewers report pervasive urine and fecal odors in rooms and laundry, laundry that smells of bodily waste, and pest problems including mice and roaches. At least one reviewer explicitly states the facility would not pass health codes. These sanitation and maintenance concerns are accompanied by descriptions of an old, deteriorating building in desperate need of renovation. Even where a few reviewers note odor control or good-looking meals, the prevailing picture is of sections of the facility that are run down and unhygienic.
Staffing, training, and culture problems are another major cluster. Reviewers describe nurses and CNAs as underqualified, doing the minimum, or being uncaring and rude. Families report long phone hold times, administrative dismissiveness, and a 'run around' when attempting to resolve issues. High staff turnover is noted, with some accounts of staff quitting in tears. One reviewer alleges extreme negligence from the owner, naming an individual and implying systemic problems across multiple facilities under the same ownership. Taken together, these comments point to problems in leadership, staff retention, training, and accountability.
Safety and resident-mix concerns also appear. Several reviewers express alarm about the mixing of residents with prisoners, psychiatric patients, or individuals with substance-use issues, and at least one mentions residents signing out and bringing alcohol back. These reports raise questions about admission policies, supervision, and overall resident safety. Families also recount instances of a loved one being removed or asked to leave, underscoring volatile interactions between families and management.
On the positive side, a minority of reviews describe very good experiences: helpful nursing staff, an informative care plan, an effective rehab program, and meals that looked and smelled good. These positive accounts suggest there may be pockets of competent care and staff who provide appropriate services. However, these favorable reports are far fewer and appear isolated compared with the volume and severity of negative feedback.
In summary, the reviews present a pattern of systemic issues: significant lapses in basic nursing care, sanitation and pest control failures, aging infrastructure, inadequate staffing and training, poor communication from administration, and alleged managerial negligence. While isolated positive experiences exist, the dominant concerns are serious enough to warrant regulatory attention, immediate corrective action on staffing and infection-control practices, and transparent communication with families. Families considering this facility should exercise caution, conduct in-person visits focused on cleanliness and resident condition, ask detailed questions about staffing ratios and turnover, and verify recent health inspection results. Regulators and ownership should prioritize remediation of care practices, environmental hygiene, staff training, and leadership accountability to address the recurring and severe problems described by multiple reviewers.
