Heritage Nursing Center

    1745 Bailey Ave, Haynesville, LA 71038
    • Independent Living
    • Assisted Living
    • Skilled Nursing
    3.0ยท6 reviews

    Welcoming facility with attentive staff

    I feel right at home here - friendly, attentive staff and a welcoming, homelike facility with amazing meals. Residents are active and smiling, and I'm very pleased overall.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.00ยท(6)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      3.0
    • Meals

      5.0
    • Amenities

      3.0
    • Value

      3.0

    Pros

    • Home-like atmosphere
    • Well-maintained facility
    • High-quality meals
    • Engaging activities program
    • Positive resident mood
    • Friendly, welcoming staff

    Cons

    • Staff conduct
    • Low staff engagement and responsiveness
    • Inconsistent care quality

    Summary of reviews

    Heritage Nursing Center is described positively for its environment and programming. Reviewers emphasize a home-like, welcoming atmosphere and a generally well-maintained facility. Dining is a clear strength โ€” meals are frequently described as high quality โ€” and the facility appears to offer an active activities program that contributes to visible positive resident affect.

    At the same time, there are notable concerns about aspects of care delivery and staff performance. Some comments characterize staff behavior and attentiveness as problematic, which translates into broader concerns about staff conduct, engagement, and responsiveness. These remarks suggest potential gaps in staffing levels, training, supervision, or accountability that can lead to uneven caregiving and variable resident experiences.

    In operational terms, the facility's strengths appear concentrated in hospitality and social programming (dining, common spaces, activities), while clinical- and care-process consistency is a weaker area. Families evaluating the center should plan to ask management specific questions about staffing ratios, supervision, staff training, and how the facility monitors and addresses complaints. Observing shift changes and speaking with current families during a visit can help clarify how prevalent the engagement issues are.

    Overall, Heritage presents as a pleasant, activity-rich community with strong food service and an inviting atmosphere, but prospective residents and their families should probe care-consistency and staff-performance measures during tours and admissions discussions. Management attention to staff engagement, responsiveness, and quality-assurance processes would address the principal concerns raised alongside the facility's clear strengths.

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    Medicare Ratings

    3ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Heritage Nursing Center

    Heritage Nursing Center is located at 1745 Bailey Ave, Haynesville, LA, 71038.

    About Heritage Nursing Center

    Heritage Nursing Center sits at 1745 Bailey Avenue in Haynesville, Louisiana, with 82 certified beds and offers both long-term and short-term skilled nursing care, serving folks who need help with daily routines or have serious health conditions that call for constant care and medical supervision, and even though it's a for-profit place owned by Paramount Healthcare Consultants LLC with Dawne Smith having an ownership interest, it tries to keep things steady for residents, and it's not a Continuing Care Retirement Community but is part of a care community offering various options like independent living, assisted living, memory care, and skilled nursing. The center's nurse staffing averages 3.33 hours per resident per day, which is less than the state average of 3.8, but the nurse turnover rate is 33.3%, which is below the state average, so some staff stick around longer than elsewhere, and you'll find a nurse or helper on duty for 12-16 hours a day, plus a 24-hour call system for emergencies or help at night. Heritage Nursing Center accepts Medicare and Medicaid, helps with everything from medication management to bathing, dressing, and recovery care after a hospital stay, and offers care for people needing IVs, wound care, physical therapy, occupational therapy, speech therapy, and rehab programs for those who've had a stroke, heart problem, orthopedic issue, or surgery, as well as palliative and long-term care, all led by a physician-led specialty team who aims to get folks as well as possible.

    Some folks stay in private rooms with bathrooms, kitchenettes, air conditioning, phones, cable TV, Wi-Fi, and big windows for natural light, plus carpet, closets, and safety features, and there are daily activities, arts and crafts, a movie theater room, a game room, a library, places to walk outside, garden spaces, a spa, fitness programs, and other things people can join in to stay busy and social, with a certified activity director and social services there to help out with planning and support. The food is served restaurant-style, prepared by a professional chef, and you can ask for meals that fit special diets, whether for diabetes or allergies, and there's also help with laundry, housekeeping, move-in coordination, transportation, and parking, so most needs day-to-day get handled, and friends and family get help to support their loved ones. Heritage has had some inspection deficiencies recorded, including issues with abuse reporting, care planning, and pressure ulcer care, and has received deficiencies related to preventing abuse, neglect, exploitation, and pressure ulcers, so they're not perfect and face some of the same challenges as other nursing homes, but still try to provide respectful, individualized care and keep residents as comfortable and independent as possible. Management has been under Paramount Healthcare Consultants LLC since January 2022, and residents can meet staff when coming in to tour, see apartments, and check out the amenities and activities for themselves before deciding if Heritage is the right place for them or a loved one.

    People often ask...

    Heritage Nursing Center offers independent living, assisted living, and skilled nursing.

    The full address for this community is 1745 Bailey Ave, Haynesville, LA 71038.

    No, Heritage Nursing Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Heritage Nursing Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Heritage Nursing Center directly. There is no cost for this service. We are compensated by the community you select.

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