Overall sentiment from the collected reviews is mixed at best but leans strongly negative. Several reviewers do acknowledge friendly staff, personal attention from some caregivers, and social programming such as off-site trips, bingo, and parties. The facility appears to have two distinct physical areas: a newer wing with larger rooms and private bathrooms that receives positive remarks, and an older wing described as dismal, with small rooms, shared bathrooms, uncomfortable beds, and dated conditions. A few reviewers called the facility generally clean; however, cleanliness is contested by many others who reported bad odors, pests, and poor housekeeping.
Care quality and staffing emerge as central concerns. Multiple reviewers describe slow or inattentive nursing staff, lazy or uneducated CNAs, and complaints that nurse call buttons go unanswered. There are repeated reports of insufficient nurse oversight—nurses "rarely seen"—and that only a single nurse might handle an incident. Several reviewers reported delayed responses to requests and long waits for changes, as well as medication management failures (including medications running out). Safety incidents such as patient falls and alleged neglect are mentioned, and these are compounded by reports that communication from staff and management is poor, with callbacks unanswered and families left without clear explanations.
Dining and clinical care also draw strong criticism. Food quality is repeatedly called "terrible," with at least one reviewer specifically noting the food was the "worst for a diabetic." Meal service timing problems are cited (for example, coffee served late), and one reviewer said requested dietary or clinical changes had slow implementation. Clinical coordination problems extend to discharge procedures: reviewers describe discharge denials, delays caused by a physician being on vacation, and no on-call doctor to sign out patients, leading to frustration and claims that oversight is inadequate. One reviewer even reported a disputed claim about a bladder infection tied to discharge handling.
Serious allegations around safety and trust are frequent. Numerous reviews report theft among residents and theft by staff, calling out security weaknesses and describing staff as "liars" or "thieves." Several reviewers used strong language—"stay away," "horrible place," "moved mom and stepdad out"—indicating they considered conditions unacceptable. Pest problems, persistent odors, and bedding or laundry complaints (including having to replace bed sheets) further suggest systemic housekeeping and infection-control shortcomings. Some reviewers explicitly requested investigations and named facility ownership (alleging negligence by the owner), indicating a high level of distrust in management and administration.
Management and communication issues are a recurring theme. Reviews describe rude or disrespectful employees and unhelpful management staff. Multiple accounts allege extreme negligence, poor oversight, and a lack of accountability, leading families to remove loved ones from the facility. While a minority of reviews highlight compassionate, friendly staff and positive social programming, the prevailing pattern is one of inconsistent caregiving, operational failures (medication, discharge, staffing), environmental problems (smells, pests, old rooms), and serious safety/security allegations (theft, falls, lack of physician coverage).
In summary, prospective residents and families should weigh the positives—the newer wing’s better rooms and some friendly caregivers—against substantial and recurring concerns. Key areas that warrant immediate attention or verification before choosing this facility include staffing levels and responsiveness, nurse and physician coverage (including on-call arrangements), medication management, food and dietary accommodations (particularly for diabetics), housekeeping/pest control, resident security measures to prevent theft, and management's responsiveness to complaints. The volume and severity of allegations—especially theft, neglect, and poor clinical/discharge processes—suggest the need for investigation or direct confirmation from the facility and licensing/inspection records before making placement decisions.
