Overall sentiment about Forest Haven Nursing & Rehabilitation Center is highly mixed and polarized: many reviewers praise the frontline staff and certain services, while a significant number report serious care, hygiene, and management problems. Positive comments repeatedly highlight compassionate, attentive employees who know residents by name, go above and beyond, and create a family-like atmosphere. Several families and long-term residents explicitly express satisfaction, peace of mind, and gratitude for the responsive communication, quick resolution of issues, and availability of rehab services. An event coordinator and various staff members receive particular praise for being caring and proactive.
Care quality emerges as a central divide. On the positive side, multiple reviewers describe attentive caregiving, quick responses to needs (for example, acting on requests such as installing a larger TV), good rehabilitation outcomes, and long-term residents who felt well cared for. Conversely, a set of harshly negative reports describe neglectful care: residents left in beds all day, infrequent diaper and clothing changes, poor personal hygiene maintenance, and residents being ignored by CNAs. These negative accounts raise serious concerns about consistency and resident safety, and they contrast starkly with the accounts praising high-quality hands-on care.
Staffing and workplace conditions show a similar split. Many reviews commend particular CNAs and therapy staff for dedication and compassion, and reviewers note a friendly, familial culture among some teams. However, numerous complaints point to chronic understaffing, overwork, and demoralized employees: CNAs described as rarely available, hiding from duties, or using phones during shifts; stagnant pay; inflexible scheduling; and reported retaliation for calling in. These operational problems likely contribute to the inconsistent care experiences reported by families and residents.
Facilities and amenities are generally viewed positively by several reviewers: the building is described as clean, well-kept, with ample natural light and warm common spaces. Amenities that attract praise include a chapel, beauty salon, spa area, movie time, pet/puppy visits, and frequent activities. Yet other reviewers report half-cleaned rooms, an atrocious smell in some areas, and outdated beds, indicating that cleanliness and maintenance may vary by unit or timeframe.
Dining and nutrition are another major area of inconsistency. Some reviewers find meals tasty, varied, and appetizing. In contrast, a number of complaints focus on heavily processed food, poor meal presentation, and inadequate portions—particularly problematic for residents with dental or dietary needs (dry bread, tiny slices of meat, lack of condiments). Families sometimes bring supplemental food or report snacks being left in resident rooms to compensate. There are also isolated but serious mentions of food-service hygiene concerns and diabetes-related dietary worries.
Management and admissions practices are frequently cited as problematic by critics: allegations include staged or misleading tours using props, broken promises made during admissions, and an administration perceived as money-driven or selectively prioritizing residents. However, other reviewers describe compassionate or strong leadership that runs a "tight ship," resolves issues promptly, and fosters a culture that keeps families satisfied. This contrast suggests variability in leadership quality over time or differences between administrative shifts.
Taken together, the reviews portray a facility with strong potential—particularly when compassionate, well-supported staff and engaged management are present—but also with recurring operational risks when staffing, management, or food/cleanliness standards falter. The most consistent takeaway is variability: individual experiences range from high satisfaction (attentive care, good rehab, active social programming) to serious neglect (hygiene lapses, understaffing, poor dining). For prospective residents and families, these patterns suggest it is important to ask specific, up-to-date questions about staffing levels, unit cleanliness, food/dietary accommodations, and to seek recent, firsthand observations (multiple visits at different times/days) to assess whether the positive staffing and management elements currently in place are consistent and sustainable.
