Overall sentiment across the reviews is mixed but leans positive on physical environment, daily life, and direct caregiving while raising notable concerns about communication, certain staff behaviors, and higher-level responsiveness. Multiple reviewers praise the cleanliness of the facility, COVID protocols, the quality of the dining program (including two entrée choices), and a homey atmosphere. Several comments emphasize that residents seem happy, that aides and caregiving staff are friendly and knowledgeable, and that outings and transportation (van/ bus) are handled by staff who are polite and careful.
Care quality and day-to-day resident experience receive predominantly favorable mentions. Reviewers report friendly and caring caregivers and aides, knowledgeable staff around patient care, and that residents appear well-supported and not neglected. The facility is described as very clean with COVID safety measures in place, which indicates attention to infection control and housekeeping. The dining program is singled out as a positive with good food and choice at meals, and the quiet, nice neighborhood and home-like atmosphere are repeatedly noted as benefits for residents.
Staff behavior and interpersonal interactions show a split pattern. Many reviewers praise staff friendliness and caring attitudes, but several specific, strong negative accounts exist: reports of unprofessional conduct, sarcasm by a named nurse (Landry LPN), and an incident where a front desk staff member reportedly used profanity and told a reviewer they would not recommend the nursing home. This contrast suggests inconsistency in staff professionalism and that experiences may vary by department or individual. It is important to note these specific negative incidents because they involve direct disrespectful communication and could materially affect family trust.
Communication and administration are recurrent concerns. Multiple summaries mention poor communication, including explicit statements that administration and even a physician did not respond. These remarks point to lapses in responsiveness at higher levels of the organization, which can undermine otherwise good day-to-day care. At the same time, one review praises the current management, indicating some improvements or variability in management interactions; however, an additional separate concern about ownership was raised, suggesting possible tension or perception issues between on-site management and ownership/leadership.
Activities and transportation are a clear strength in the reviews: bus outings are organized by staff and the van driver is described as polite and careful. This shows active efforts to engage residents socially and provide safe transport. The combination of a homey environment, happy residents, and organized outings supports a positive quality of life for many residents.
In summary, Courtyard Manor appears to offer a clean, comfortable, and socially active environment with decent food and generally caring frontline staff. The most serious recurring issues are inconsistent staff professionalism (including a few specific negative incidents), poor communication from administration and at least one physician, and concerns about ownership-level matters. Prospective residents and families should weigh the facility's strong operational and day-to-day care attributes against the reports of communication breakdowns and isolated but severe interpersonal problems. If possible, ask facility leadership about recent steps taken to address communication, staff training/behavior, and clarify the roles of on-site management versus ownership to better understand whether the negative issues have been or are being corrected.
