Heritage Manor of Mandeville

    1820 W Causeway Approach, Mandeville, LA, 70471
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Kind staff but dangerous oversight

    I have very mixed feelings. Many nurses, CNAs (Ms. Angeline especially), PT/OT and activities staff were kind, attentive and professional - the place can feel homey, clean, and active, and therapy/med management helped my loved one at times. But I also experienced serious, repeated lapses in medical oversight, communication and management: delayed/denied meds and treatments, missed testing and transfers (my mother later suffered a fatal brain bleed), inconsistent night staffing, rude/unresponsive employees, occasional cleanliness and theft issues, and little accountability. Because of the caring frontline staff I'm grateful in parts, but the safety and leadership failures are unacceptable.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.20 · 110 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.9
    • Meals

      2.9
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Heritage Manor of Mandeville

    About Heritage Manor of Mandeville

    Heritage Manor of Mandeville has recently renovated private rooms, and they offer different types of care for seniors, like assisted living, memory care for Alzheimer's and dementia, independent living, and home care with trained aides who help people stay comfortable. The place sets up specialized care such as skilled nursing, physical, speech, and occupational therapy, plus wound care and IV therapy if someone's recovering after surgery or needs ongoing care. Residents can get hospice care, pain management, and help with medication. The staff run care plan conferences to make sure everyone stays on track, and hold support groups for families, too. The kitchen serves nutritious meals planned by chefs, and there are activities on the calendar, plus religious services for those who want them and recreational and therapeutic activities to keep everyone active and involved. Heritage Manor of Mandeville gets recognized with community awards for its senior care and resident engagement, and there's a feeling of friendliness with helpful, cheerful staff. The place uses enhanced barrier precautions to help keep residents safe and offers both short-term rehab and long-term care in a setting that's meant to feel like home. Residential care homes are available for seniors who need a live-in caregiver, and there are supports and therapies set for Alzheimer's and other dementias. Heritage Manor also offers nutritional services and continued support to seniors. The place has earned a spot as a Best of Senior Living community.

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