Overall sentiment for Ouachita Healthcare Rehabilitation Center is highly mixed and polarized. A substantial number of reviews praise the rehabilitation services, noting effective therapy, on-site physical therapy, helpful rehab therapists, and observable recovery progress for some residents. Multiple families described the facility as clean, well-kept, and quiet, and several named individual caregivers and staff who were attentive and caring (notably Mrs. Glenda in one review). These positive reports often come from families whose loved ones used the center primarily for short-term inpatient rehab and who experienced good therapy outcomes and organized staff support.
However, an equally significant set of reviews reports serious concerns about medical care, staff professionalism, safety, and management. Recurring themes include alarmingly poor communication from the facility and administration — unreturned phone calls, difficulty reaching management, forwarded calls that were disconnected, and no follow-up after incidents. Several families reported that nursing staff and aides were rude, unresponsive, distracted (including being on phones), or failed to respond to call buttons. There are multiple specific complaints of neglectful care: inadequate feeding or not enough time given to residents to eat, poor bedside manner, and lack of empathy or appropriate care for residents with dementia. These issues contributed to reports of neglect, safety concerns, and in some cases alleged severe outcomes including removal of residents and at least one report of a loved one dying.
Medication and medical oversight are recurring worry points. Reviews raised concerns about improper or overprescribed medications and negligent medication administration. Complaints about attending physicians and medical staff competence were frequent and are especially notable given the facility’s role as a rehabilitation center where close medical supervision should be expected. Infection control and potential COVID exposure were also mentioned, alongside frustration with visiting limitations imposed during lockdowns; though the facility's use of front-window visits was noted positively by some, many families found visitation policies restrictive and reported poor communication during lockdowns.
The facility’s physical environment and dining receive mixed commentary. Numerous reviewers praised cleanliness and well-kept areas, but other reviews contradict that by describing rooms with water damage, scuffed walls, dirty floors, and depressing room conditions. Food quality also drew mixed reactions — some called meals terrible and lukewarm and raised concerns about insufficient time to eat, while others reported no complaints about dining. These conflicting observations suggest uneven maintenance and dining service quality that may vary by unit, shift, or specific patient population (for example, memory care versus short-term rehab wings).
Management and administrative responsiveness is a major negative pattern. Several reviewers described administration as unresponsive, difficult to reach, or focused on money rather than patient welfare; at least one family reported their loved one was “kicked out” without adequate relocation assistance. There are also reports of inadequate incident reporting (no accident reports, no follow-up) and issues related to insurance and discharge planning. Privacy concerns were raised by suggestions of cameras in rooms; while the idea of increased monitoring might come from families seeking safety, reviewers cited it as a privacy issue. Additional logistical complaints included slow Wi-Fi and phone system problems.
In summary, Ouachita Healthcare Rehabilitation Center elicits strongly divergent experiences. Positive reviews consistently highlight effective rehab therapy, caring individual staff members, cleanliness, and good outcomes for short-term rehab patients. Negative reviews focus on medical oversight failures, medication errors, staff unresponsiveness or rudeness, neglect (particularly for memory care patients), poor communication from administration, and occasional serious adverse outcomes. Prospective residents and families should be aware of this polarization: outcomes and experiences appear to vary considerably by department, staff on duty, and individual circumstances. If considering this facility, ask specific questions about medical oversight, medication protocols, staffing ratios, dementia care procedures, visitation policies, incident reporting, discharge planning, and how the facility addresses complaints. It would also be prudent to request recent inspection reports, speak with current families where possible, and confirm who the primary points of contact and advocates (such as the praised staff member Mrs. Glenda) will be during a stay.
