Ouachita Healthcare Rehabilitation Center

    7950 Millhaven Rd, Monroe, LA, 71203
    3.0 · 29 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Poor care, rude staff, unsafe

    I placed my mom here for rehab and was torn: the on-site therapists and a few caregivers were helpful, but overall I was very disappointed. Staff were often unprofessional, rude or distracted on phones, ignored call buttons, and communication was terrible - calls went unanswered and management was hard to reach. Rooms showed water damage and dirty floors, meals were rushed and feeding was inadequate, and I had real concerns about medication oversight and infection/COVID risk. Visiting restrictions, insurance/discharge hassles and episodes of apparent neglect left me distrustful; a few good workers couldn't make up for the overall poor care. Research carefully before choosing this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.03 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      1.9
    • Meals

      1.3
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Ouachita Healthcare Rehabilitation Center

    About Ouachita Healthcare Rehabilitation Center

    Ouachita Healthcare Rehabilitation Center sits in Lakeshore, Louisiana, with room for 167 residents and usually about 159 people living there each day. This center's run by Plantation Management Company and offers skilled nursing care, short-term rehabilitation stays, and hospice care, so families looking for support over the long term or just during tough times can find both options here. They've got general and specialized services for folks who need help with daily living, along with in-house physical, occupational, and speech therapies, and there's a secured Alzheimer's Unit for those who need extra safety, privacy, and places to walk or spend quiet time.

    The building includes things like a chapel, library, activity room, cinema room, and an elegant dining area, and there's even a whirlpool bath along with a beauty and barber shop-all these things are included without added fees, and each room comes wired for phone and internet with cable TV as standard. Private suites, private rooms, couples' rooms, and semi-private rooms offer choices for different needs. Family caregivers can get resources and expert advice, too, if they visit the center's website. Staff provide care that tries to support not just physical wellness, but also emotional and spiritual well-being.

    In terms of staffing, residents at Ouachita Healthcare Rehabilitation Center receive about 3.34 nurse hours per day, which is a bit less than the state average of 3.8, and nurse turnover is a bit lower here too, at 37.7%, compared to the state's 48.4%. Inspections reported 25 deficiencies in total, including 10 during standard inspections; these cover issues with infection control, pest control, and communication during discharge planning, though most weren't linked to actual harm but have potential for more than minimal harm. The health department gave the center a rating of 2.8 out of 5 based on 24 reviews. Overall, families will find many practical services and different amenities at this center, though it's important to be aware of its recent inspection results and the details shared in the reports.

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