The reviews for The Oaks Nursing & Rehabilitation are strongly mixed, revealing a facility with clear strengths but also significant and recurring concerns. Many reviewers praise the staff for being friendly, compassionate, and genuinely caring. Skilled physical and occupational therapy, organized exercise classes with appropriate modifications, and a social atmosphere where residents build relationships are repeatedly noted as positive aspects. Several residents and family members describe clean, comfortable rooms without a hospital smell, private rooms with individual temperature control, and a generally welcoming environment—some go so far as to highly recommend the facility and express gratitude for end-of-life support and holiday ambiance.
However, these positive impressions are counterbalanced by a number of serious and persistent complaints. Multiple reviewers describe poor communication from staff and administration, a perceived lack of transparency and accountability, and failures to address or remediate complaints. Specific, serious allegations include verbal abuse by a nurse named Julianna and unprofessional, dismissive conduct by an administrator named Daniel. One reviewer reported filing a complaint with the Louisiana Board of Health without seeing consequences, which contributes to a pattern of family members feeling their concerns are not taken seriously.
Staff behavior and consistency emerge as central themes on both sides: while many reviewers praise individual caregivers as kind and attentive, others report loud, rude CNAs and nurses, insufficient sensitivity around death (no condolences, flowers, or cards), and staff who appear too busy visiting with each other to assist residents. High staff turnover and frequent new personnel were noted repeatedly, which likely contributes to inconsistent care experiences and difficulties establishing continuity for residents.
Facility condition and cleanliness are another area of divided opinion. Several reviewers say the building is clean and comfortable, but an equal number report dirty rooms, soiled bedding, and unclean AC units. Some find the buildings outdated or visually unappealing, leading to negative first impressions. These contrasts suggest variability between units or inconsistent housekeeping/maintenance practices.
Dining and resident services show similar mixed results: many reviewers find meals mostly good, yet there are instances of missed or inconsistent service, including reports that dialysis patients were not provided breakfast. Reviewers frequently praise the therapy team and activity offerings, particularly exercise classes that engage residents, but also express frustration about the blurred lines between rehab and long-term nursing care roles.
In summary, The Oaks appears to offer meaningful therapeutic services, compassionate caregiving in many cases, and a social environment that some residents and families value. At the same time, there are recurrent and serious concerns around staff behavior, management responsiveness, cleanliness consistency, and communication. Prospective residents and families should consider these polarized experiences: visit multiple times at different hours, ask specific questions about staff turnover, complaint resolution procedures, housekeeping protocols, how deaths and bereavement are handled, and confirm meal provisions for special needs (such as dialysis). If possible, seek references from current families and observe direct caregiver-resident interactions to get a clearer sense of day-to-day consistency.
