Overall sentiment across the reviews is sharply polarized. A number of reviewers praise specific departments and individual staff members—particularly physical therapy, several nurses, and certain CNAs and dietary employees—describing them as caring, professional, and dedicated. Multiple accounts note emotional support at admission, smiling and helpful staff, and a clean environment in some areas. Several reviews also indicate that recent management changes have led to visible improvements in staffing, employee quality, and the facility environment, leading those families to feel optimistic about the future.
However, an equally strong thread of negative feedback highlights systemic problems and serious safety concerns. Many reviewers report rude or poorly trained CNAs and nurses, inconsistent care across shifts or wings, and short-staffing that affects resident care. There are multiple allegations of inadequate clinical attention: feeding-tube care mistakes, a reported slapping incident, and at least one report of a resident almost dying. Physician access is criticized — one reviewer explicitly said they had not seen their doctor in nearly two years — and there are repeated concerns that incident reports and complaints are not followed up or are handled ineffectively, sometimes resulting in reprisals against families or staff protections for those accused.
Staffing and management are recurring themes that explain much of the variability. Several reviews single out excellent, hardworking teams (therapy, some nurses, housekeeping, dietary) and describe staff who perform above and beyond. Conversely, other reviewers describe laziness, unhelpfulness, and poor work ethic among staff members. This points to inconsistent hiring, training, supervision, or morale across the facility. Some reviewers explicitly credit new management or recent staffing improvements with better performance, suggesting that change is possible but unevenly distributed. Communication from administrators is also criticized: families report unresponsiveness and lack of follow-through when raising concerns.
Dining and daily living services receive mixed reviews. A subset of reviewers praises the dietary department and states that meals are delicious and the staff are very nice. Others describe food as 'worse than dog food' or 'absolutely terrible.' Operational issues such as late breakfasts, missing breakfast carts on wings, and inconsistent in-room feeding further contribute to dissatisfaction for some families. Cleanliness and resident conditions are also described with opposing views: some note a clean facility, while others use strong language ("nasty," "disgusting," "Godforsaken place") to describe units or resident areas.
Safety, security, and complaint handling are significant concerns raised by multiple reviewers. Reports of unauthorized walk-ins, perceived poor safety measures, and an ineffective complaints process that allegedly protects staff rather than addressing issues are particularly troubling. The presence of alleged abuse and reports not being properly investigated amplify the seriousness of these concerns. For families reliant on feeding-tube competence or consistent skilled nursing care, the reported lapses are especially alarming.
In summary, Carrington Place of New Orleans appears to deliver excellent care in pockets—notably in physical therapy and from some compassionate nursing and ancillary staff—but suffers from pronounced inconsistency. Reviews point to meaningful strengths (dedicated individuals and teams, some clean and well-run units, and signs of improvement under new management) alongside serious systemic problems (training gaps, inadequate physician access, risky clinical incidents, ineffective complaint resolution, food service issues, and safety/security lapses). The pattern suggests variability by shift, unit, or recent turnover: families may encounter either highly competent, caring staff or poorly trained, unresponsive personnel. Prospective residents and families should weigh both the positive testimonials about therapy and select staff against the documented risks of inconsistent care and administrative shortcomings, and should directly inquire about current staffing levels, feeding-tube protocols, complaint/investigation procedures, physician coverage, and recent management changes when evaluating the facility.
