The reviews for Hilltop Nursing & Rehabilitation Center, LLC show a marked split between highly positive experiences and serious, sometimes alarming negative reports. Many reviewers highlight compassionate, family-like care delivered by nurses and CNAs, praising staff who provide bathing and feeding assistance, help with medical needs, and a hardworking rehab team. Some families report a long-tenured, home-like environment with administration that listens, and multiple residents enjoy social opportunities such as music, dancing, games, and group sessions. There are also reports that the facility assists with Medicaid or VA funding and that certain residents found the meals satisfactory.
Counterbalancing those positive accounts are numerous and specific complaints that raise substantive safety and quality concerns. Several reviews describe unsanitary conditions including filthy rooms, strong urine odor, and bloody or unclean situations. There are multiple allegations of neglect and inadequate monitoring — examples cited include unresponsive patients, unstrapped wheelchairs, wandering incidents, and poor or delayed responses that allegedly led to ambulance transports and, in one report, a leg amputation attributed to poor circulation. A reviewer also reported a resident death tied to end-of-life care concerns. These serious incidents point to potential lapses in clinical oversight and resident safety for at least some residents.
Staff behavior and consistency are recurring themes with mixed assessments. While many reviewers explicitly praise the compassion and dedication of CNAs, nurses, and the rehab staff, others describe rude, unaccommodating employees who restrict visitation, handle personal belongings improperly, or are difficult to reach. Several comments call out inconsistent staffing levels and untrained personnel, which may help explain divergent experiences: when experienced, attentive staff are present the care appears to be good; when staffing is thin or staff are less skilled, families report unacceptable outcomes.
Facility operations and communication also show variability. Positive accounts note helpful administration and effective assistance with funding paperwork, while negative reviews emphasize poor communication, items being left outside, and staff who do not respond to family inquiries. Activity programming receives mixed ratings: some residents enjoy an active schedule with music, dancing, and games, whereas other families report limited activities with little entertainment beyond Bingo. Dining impressions are similarly split — some residents love the food, others find it unappetizing or not aligned with personal or regional preferences.
Taken together, the pattern is one of inconsistent quality. Several reviews describe a compassionate, well-run experience for certain residents and shifts, while other reports contain serious allegations that suggest lapses in cleanliness, safety, staffing, and communication. Because of this variability, recommendations about the facility are polarized: some reviewers would recommend Hilltop based on positive personal experiences, while others strongly advise avoiding the facility due to the severe issues they observed.
If assessing Hilltop for placement or further action, stakeholders should weigh both the positive testimonials about staff dedication and social programming and the negative, safety-related reports. Prospective families may want to seek specific, up-to-date information from the facility about staffing ratios, infection control and cleaning protocols, clinical oversight (especially for residents with circulation or mobility issues), visitation policies, incident reporting procedures, and current activity/dining offerings. Additionally, asking for references from current long-term residents or their families and reviewing the most recent inspection or regulatory reports could help clarify whether the negative reports reflect isolated incidents or ongoing systemic problems.
