Overall sentiment: The reviews paint a mixed but predominantly negative picture of Shreveport Manor Skilled Nursing and Rehabilitation. While several reviewers praise individual staff members and certain departments (notably OT/PT and some front-line caregivers), a larger number of summaries communicate serious concerns about care quality, staff behavior, facility maintenance, and administrative responsiveness. There is a clear pattern of inconsistent experiences: some shifts and specific employees are singled out positively, but recurring operational and cultural issues undermine overall confidence in the facility.
Care quality and staffing: A central theme is inconsistent and often poor quality of care. Multiple reviewers reported that residents received substandard or neglectful treatment, with at least one family moving a relative out immediately after negative experiences. Reported problems include abusive behavior, clueless or disrespectful staff, and general neglect. Reviewers also described frequent short-staffing and high staff turnover, both of which are likely contributors to lapses in care and the variability in resident experience. Positive exceptions exist—some front-line caregivers and an attentive night nurse (Shanitta) received praise for being caring and communicative—but these appear uneven and dependent on the shift.
Facilities and maintenance: Several reviews raise tangible facility and maintenance issues that affect resident comfort and safety. Complaints include pests/bugs, a bathroom sink with poor water flow, and failure to supply requested safety equipment such as bed rails. These are specific, actionable deficiencies that suggest lapses in upkeep, infection control, and responsiveness to safety needs. At least one reviewer described the environment as "spotless," indicating that cleanliness may vary by area or time, but the presence of pests and plumbing problems are notable red flags.
Dining and therapy services: Opinions on food are mixed but skew toward dissatisfaction: some meals were called fair to delicious, while others were deemed terrible. Multiple reviewers said the dining experience needs improvement and cited inconsistency depending on the meal. In contrast, rehabilitative therapy staff (OT and PT) receive consistent positive comments for being encouraging and effective, suggesting that some clinical programs are functioning well despite broader operational issues.
Administration, communication, and escalation: Administrative responsiveness is another recurring concern. Reviewers mention delayed administrative action, unanswered questions following a resident death, and an unhelpful or discourteous business office manager. Conversely, some back-office personnel (MYA) and individual staff were praised for handling requests quickly and providing frequent updates. This split suggests that while some employees in administrative roles are effective, systemic issues in leadership, communication protocols, or escalation pathways are producing serious gaps—especially around critical incidents and family communications.
Patterns and risk indicators: Taken together, the reviews reveal patterns that merit caution. Repeated reports of short-staffing, high turnover, inconsistent care by shift, specific maintenance problems (bugs, poor water flow), unmet safety requests (bed rails), and poor administrative follow-up are all indicators of systemic problems rather than isolated incidents. Positive signals—compassionate caregivers, strong OT/PT teams, and helpful night- or back-office staff—demonstrate that the facility has capable personnel, but their impact appears uneven and insufficient to overcome the operational and managerial deficiencies highlighted by multiple reviewers.
Recommendation and closing assessment: For families considering Shreveport Manor, these reviews suggest doing targeted due diligence: ask about staffing ratios by shift, turnover rates, how safety equipment requests are handled, pest control and maintenance schedules, and protocols for communicating and escalating clinical concerns. Request to meet or observe therapy staff and specific caregivers who are noted positively (if possible). The volume and specificity of serious negative reports—especially those mentioning neglect, abusive behavior, unresolved issues surrounding a death, and immediate resident removals—warrant caution and further inquiry before choosing this facility for long-term or skilled care.
