Overall sentiment in these reviews is strongly mixed but leans negative, with a significant cluster of serious concerns concentrated around care quality, administration, and safety under what reviewers describe as recent new ownership. Multiple reviewers report a perceived decline in standards since ownership or management changed, describing decisions that prioritize cost-cutting or profit over resident care. Common operational changes cited include removal of the facility van and a switch to ambulance-only transportation, which reviewers say caused delays and reduced routine transport options.
Care quality and clinical services generate some of the strongest negative feedback. Reviewers repeatedly describe inadequate personal care: residents reportedly went long periods without baths, families were required to perform basic grooming such as shaving, and staff shortages contributed to long wait times for assistance. Though a small number of reviews praise the rehabilitation therapists specifically, many others say physical and occupational therapy was not delivered as promised or was minimal. Nursing staff are frequently described as short-staffed, overworked, or inattentive, and there are multiple reports of filthy rooms and old, worn equipment (beds, TVs, bathrooms), raising concerns about infection control and resident comfort.
Staff behavior and communication are a major theme of complaint and also of praise, producing a very inconsistent picture. Several reviewers highlight wonderful, friendly, professional, and informative staff who keep families updated and address concerns promptly. However, many more reports describe rude, disrespectful, or demeaning behavior by CNAs and other staff, including a specific incident of dehumanizing treatment of a quadriplegic resident. Phone and reception problems are frequently mentioned: unanswered calls, no receptionist on duty, and rude reception staff. Delays in clinical response are also noted—examples include a nurse practitioner arriving many hours late and an ambulance taking an excessive amount of time—adding to perceptions of poor medical responsiveness.
Administrative and financial issues are another recurring problem. Reviewers report poor communication around insurance coverage, surprise high bills, and unclear explanations of services. There are allegations that the facility is run in a profit-driven corporate manner, and at least one reviewer links the owners or management to past controversies (naming an association with Bob Dean and a past Katrina warehouse incident). Some reviews use very strong language, warning others to avoid placing loved ones at the facility and suggesting potential class action interest, which indicates a high degree of distrust among certain families.
Dining, activities, and daily living services receive mixed feedback: a few reviewers praise the meals and the buzzing atmosphere, while others report dietary mistakes (food not checked for special needs) and poor food quality overall. Basic supply issues (complaints about no butter, no coffee) and assertions of “lazy nurses” underscore perceptions of inconsistent day-to-day operations.
Patterns across reviews suggest significant variability in individual experiences: some families and residents are consistently satisfied and commend specific staff and the rehab team, while others report systemic failures in hygiene, staffing, communication, and basic care. The most frequent and serious themes that emerge are understaffing, missed or inadequate personal care, poor communication (phone/reception and family updates), therapy promised but not delivered, and management decisions perceived to reduce service quality. There are also multiple serious allegations—including one claim of patient death and accusations of unethical management—that warrant caution and, if true, further investigation.
In summary, prospective residents and families should approach placement decisions at this facility with caution. If considering Lakeshore Manor Nursing & Rehab, request up-to-date documentation about ownership and management, staffing ratios, therapy schedules and guarantees, transportation policies, recent inspection reports, infection-control practices, sample billing/insurance explanations, and opportunities to meet direct-care staff. For families currently involved with the facility, the reviews indicate it may be important to document concerns in writing, escalate issues to state regulators if necessary, and maintain close oversight of bathing, medication, therapy delivery, and billing practices. The reviews depict a split experience: some praise specific staff and rehab services, but many serious complaints about care, cleanliness, communication, and management decisions suggest systemic problems that should be independently verified prior to placement.
