Overall sentiment is highly mixed: a substantial number of reviews praise Thibodaux Healthcare and Rehabilitation Center for its clean, new-feeling facility, welcoming atmosphere, and pockets of outstanding, compassionate care, while a significant portion of reviewers report serious, recurring issues with safety, responsiveness, and consistency of care. Many families describe the building as beautiful, well-kept, and comfortable, with private rooms (including private showers and restrooms) and an inviting admissions experience. Several reviewers specifically singled out the therapy/rehab department, skilled nurses, and certain care teams as excellent, reporting smooth transitions, effective rehabilitation, tasty/healthy meals, and staff who go above and beyond. These positive accounts emphasize professionalism, teamwork, and resident-centered care.
Counterbalancing the positive reports are numerous and specific complaints that raise safety and quality-of-care concerns. Multiple reviewers describe unsafe handling during transfers (including a report of a resident sliding multiple times), delayed or missing assistance during transfers, and slow or nonexistent responses to call bells. There are repeated anecdotes of residents being left on bedpans or in their own filth for hours, long waits (one reviewer mentioned a six-hour wait to be changed), and inconsistent medication administration (including accounts of only being given Tylenol or long delays before pain medication). Some reports describe extreme incidents—oxygen levels dangerously low and unresponsive patients, claims of negligence tied to severe outcomes, and at least one report tying facility care to a resident death—indicating that for some families the lapses were more than minor inconveniences.
A prominent theme is inconsistency across shifts and staff: many reviews contrast “top-notch” nurses and wonderful rehab staff with aides or night-shift employees who are described as rude, lazy, or inattentive. Several reviewers point to staffing shortages and overworked aides as drivers of delayed care, slow call bell responses, and failure to perform hourly checks. Night shift attitudes and management’s lack of responsiveness were called out repeatedly. This variability extends to services such as meals and medication delivery—while some families reported tasty meals and reliable med administration, others said meals were delayed or left out for hours and medications arrived inconsistently depending on the shift.
Facility operations and culture receive both praise and criticism. On the positive side, many reviewers appreciate the facility’s cleanliness, fresh paint, and the friendliness of admissions and some clinical staff; several explicitly recommend the center. On the negative side, reviewers described management as unhelpful in addressing problems, billing harassment, and confusing or stressful handling of insurance and affordability (including accounts of insurance running out). Privacy and administrative compliance were also raised — one review mentioned concerns about a missing vaccine opt-out option and potential HIPAA/privacy issues. Transport logistics were a practical concern for some families, with reports of delayed ambulances and long distances to emergency transport.
Dining, activities, and therapy are generally cited positively when they are present and working well: activity programming, a sense of community among residents, and a strong rehabilitation department were reported to meaningfully improve resident experience by many families. However, the positive value of these programs is undermined in accounts where basic care needs — timely toileting, medication, hydration, and monitoring — were unmet. The presence of both glowing and damning reviews about rehab in particular highlights that quality can depend heavily on which staff and which shift a resident encounters.
In summary, Thibodaux Healthcare and Rehabilitation Center shows clear strengths in facility aesthetics, certain clinical teams (notably therapy and some nurses), and some operational areas like admissions and communication. However, substantial and recurring complaints around safety, responsiveness, staffing, medication consistency, dignity of residents, and management responsiveness suggest systemic variability in care quality. Prospective residents and families should weigh these mixed reports carefully: the facility can deliver excellent, compassionate care for some residents, but others report serious lapses that put residents at risk. If considering this facility, it would be prudent to ask targeted questions about staffing ratios and night/weekend coverage, fall-prevention and transfer protocols, call bell response times, medication administration procedures, how complaints are escalated and resolved, and how the facility handles insurance/billing disputes and privacy/vaccination policies.
