Overall sentiment across the reviews is mixed but leans positive, with many reviewers praising the facility's atmosphere, long-term resident satisfaction, and specific staff members. Multiple accounts describe Plantation Manor as a clean, home-like facility that celebrates holidays and fosters social connections; several long-term residents and family members report a loving, friendly environment where residents have plenty of friends and meaningful activities. Positive themes repeated often include kind and caring CNAs, helpful housekeepers, good food, privacy and visitation opportunities, and a rehab experience that exceeded expectations for some family members.
Staff performance is the most prominent and polarizing theme. A substantial number of reviewers sing the praises of CNAs and frontline staff — noting attentive care, staff who go the extra mile, and particular caregivers who stand out (for example, a "best CNA on the third floor"). These accounts point to consistent, compassionate caregiving for many residents and contribute strongly to the facility's positive reputation among long-term residents and families.
However, there are serious negative reports that contrast sharply with those positive accounts. Several reviewers allege inattentiveness, distracted nursing (including during pill administration), and a general lack of assistance that in one reported case led to infection and an unnecessary surgery. Other complaints describe residents being left sitting in urine for long periods and transfer requests being deprioritized. More alarming are allegations of bullying, abuse, and theft by staff members, plus instances of staff laughter or name-calling toward a resident. These are not isolated minor complaints but significant safety and dignity concerns that, if accurate, warrant immediate investigation and corrective action by management and regulators.
Facility and environment comments are also mixed but generally favorable. Multiple reviewers state the building "looks nice," the facility is "very clean," and the atmosphere feels home-like with active holiday programming and events that residents and families appreciate. Dining receives positive mentions regarding good food. Rehab and therapeutic services are described as better-than-expected by some, and several reviewers explicitly state the facility follows doctors' orders and provides attentive care in many situations.
Management and communication impressions are inconsistent. Some reviewers praise excellent communication and feel very well informed and supported; others report that issues remain unaddressed and that staff responsiveness can be poor, including transfer delays and unmet needs. This inconsistency suggests variability in either staffing levels, training, or management follow-through. The pattern indicates that while many families experience good communication and oversight, a nontrivial minority experience lapses or unresolved problems.
In summary, Plantation Manor Nursing & Rehabilitation Center shows many strengths: a welcoming, home-like environment, strong relationships between some caregivers and residents, generally good cleanliness, positive dining and activities, and successful rehab outcomes for some residents. At the same time, the facility faces serious and recurring concerns involving staff behavior and resident safety — including reports of neglect, potential infection outcomes, unprofessional conduct, bullying, and alleged theft. These contrasting themes suggest variability in the quality and consistency of care from one unit, shift, or staff member to another.
Recommendations for prospective residents and families: tour the facility during different times/shifts to observe staff-resident interactions; ask management about incident reporting, background checks, and how allegations of abuse or theft are investigated and resolved; inquire about staffing ratios, nurse aides' training and supervision, and infection-control protocols; and request references from current long-term residents or families. For facility leadership, prioritize transparent investigations of the serious allegations, reinforce staff training on dignity and medication safety, audit response times for toileting/transfers, and communicate corrective actions to families to rebuild trust while preserving the many strengths noted by satisfied residents and relatives.
