Effective rehabilitation, including physical and occupational therapy
Proactive progress updates from some care teams
Clean, well-maintained, inviting spaces
Spacious rooms and attractive landscaping
Engaging activities, social events, and intergenerational visits
Positive resident experiences with meals in some accounts
Convenient location near shops and restaurants
Cons
Reported gaps in medication continuity and urgent clinical escalation
Family-communication and incident-disclosure concerns
Reported transportation safety and post-incident response concerns
Limited telephone access and room-directory functionality
Variable rehab fit and resident progress communication
Inconsistent food quality and limited responsiveness to dietary requests
Accessibility limitations in some outdoor features
Concerns about administrative transparency in coverage and care decisions
Summary of reviews
Experiences at Durgin Pines vary considerably. Many residents and families describe attentive, friendly staff and good care, including positive experiences with nursing, aides, and rehabilitation therapists. One person who used the rehabilitation unit repeatedly praised the care provided by CNAs, nursing staff, and physical and occupational therapy. Other families describe personalized support, welcoming interactions, and regular updates about progress. However, concerns about clinical care also appear: one family described problems involving access to food and medical interventions, medication continuity, response to an acute decline, and communication about the resident’s return to the facility. The family said the resident died shortly after transfer and that it filed a complaint with the state. These are serious individual concerns and differ sharply from the positive care accounts.
Staff and communication are a strong point in many reviews, but not consistently so. Families praised staff for patience, warmth, and helpfulness, and one specifically appreciated updates without having to ask. Other accounts cite limited information about rehabilitation progress, difficulty reaching departments by phone, and concerns that families were not given clear or timely information after incidents. A separate reviewer raised concerns about how an outing-related vehicle incident was handled and communicated. One review also questioned the accuracy of information provided to an insurer. These accounts suggest that communication and administrative transparency may be uneven.
Dining feedback is mixed. Some residents or families describe meals positively, while others report poor food quality and an unsuccessful request for more fruits and vegetables. Activities receive favorable comments, including weekly events, social opportunities, and visits with children from an on-site daycare center. The building and grounds are generally described as clean and inviting, with spacious rooms and attractive landscaping; one reviewer questioned the accessibility of a gazebo reached by steps. The overall pattern is of a facility that has earned strong recommendations for staff, rehabilitation, and resident engagement, alongside specific concerns about clinical coordination, incident response, access to staff by phone, dining consistency, and suitability for individual rehabilitation needs.
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Medicare Ratings
5·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Durgin Pines is located at 9 Lewis Rd, Kittery, ME, 03904.
About Durgin Pines
Durgin Pines is a senior living and nursing home community in Kittery, Maine, sitting about 3.9 miles from Portsmouth. It was established in 2001 and is still family owned and operated today. Residents find long-term care, skilled nursing, rehabilitation, and respite care all in one place, and the staff stick with unique names for their programs and roles, using terms like nurse managers, RNs, LPNs, care coordinator, food director, and registered dietician, so everyone knows who does what. The building holds 26 mostly private rooms for people in short-term rehabilitation, plus 55 long-term care rooms, and residents usually stay in studio layouts designed for comfort.
The setting feels calm and homelike, and the team works to keep everything from lights to noises as relaxing as it can be, aiming to avoid unnecessary stimulation that can bother some folks. The activities department keeps people busy with daily events, groups, and one-on-one activities, matched to whoever's physical and mental needs need it most, with special programs meant for socializing and self-expression. A secure dementia unit helps keep long-term care residents safe, and a range of therapies are on offer to help each person reach their best level of independence.
Durgin Pines is licensed and certified for nursing care, and they offer fully-managed meal plans made by the registered dietician, so nutritious eating is part of daily life. The community also has a unique 16-child intergenerational preschool right onsite, which brings young children and older adults together day after day. Reviews average 3.9 out of 5, and the facility holds a strong 8 out of 10 rating, making it second highest in the city. The nursing home services get 5 stars from the Centers for Medicare & Medicaid Services, which shows their effort and care at the clinical level.
Durgin Pines works with local doctors and healthcare groups so residents get good care from different sources when they need it. The care coordinator makes sure each resident's care plan stays personal and fits their own wants and needs. Medicaid and private pay options are both available. Durgin Pines keeps up a team of licensed and certified professionals, using advanced healthcare methods that have evolved since the facility opened, and in all its daily work, the focus stays on individual well-being, dignity, and keeping things simple and peaceful.
People often ask...
Durgin Pines offers independent living, assisted living, memory care, and skilled nursing.
There are 23 photos of Durgin Pines on Mirador.
Yes, Durgin Pines allows residents to age in place and adjust their level of care as needed.
The full address for this community is 9 Lewis Rd, Kittery, ME 03904.
No, Durgin Pines does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Maine, the DHHS Division of Licensing & Certification licenses assisted living and residential care facilities, posting statements of deficiency and plans of correction.
License number
249969
Facility type
Nursing Home
Inspection Reports
33
Reports
5
Type A Citations
0
Type B Citations
9
Complaints
3
Years
22 May 2025Renewal
22 May 2025Renewal
Determined substantial compliance with the applicable federal requirements.
28 Mar 2025Renewal
28 Mar 2025Renewal
Concluded substantial compliance with emergency preparedness requirements and life safety standards.
12 Mar 2025Renewal
12 Mar 2025Renewal
Identified deficiencies in residents' rights, care planning, MDS data accuracy, and food service safety. Investigations found missing information about advance directives, inaccurate MDS coding, lack of resident involvement in care plan meetings, and unsafe kitchen practices.
Found multiple deficiencies across advance directives, assessment accuracy, care planning, and food safety. Evidence showed residents were not provided with written advance directive information, MDS coding errors occurred, care plans lacked resident participation, and facial hair protection was not used in the kitchen.
Identified multiple noncompliances related to emergency preparedness and life-safety systems, including missing annual emergency training, improper fire drills, inadequate exit lighting and signage, flawed egress door conditions, and generator testing gaps.
42 CFR 483.73(d)(1)Emergency Preparedness Training Program
NFPA 101 Life Safety Code 2012 edition, 19.7.1Fire Drills
NFPA 701 (2010) or NFPA 289 (2009)Combustible Decorations
NFPA 101 Life Safety Code 2012 edition, 19.2.10; 7.10.9.1Exit Signage and Emergency Lighting
NFPA 80; NFPA 101 2012 edition, 19.7.6Annual Fire Door Inspection
NFPA 110; NFPA 99; NFPA 70Essential Electric System - Generator Testing
NFPA 110; NFPA 99; NFPA 70Essential Electric System - Generator Maintenance
10 Mar 2025Renewal
10 Mar 2025Renewal
Identified multiple safety deficiencies related to emergency preparedness, means of egress, lighting, signage, door integrity, fire drills, decorations, electrical testing, and fire door inspections.
42 CFR 483.73(d)(1)Emergency Preparedness Training Program
NFPA 101 Life Safety Code, 2012 Edition, Sections 19.2.2.2.4, 7.1.6.2, 7.1.10.1Means of Egress - General
NFPA 101 Life Safety Code, 2012 Edition, sections 19.2.9 and 7.9.3.1.1(4)Emergency Lighting
NFPA 101 Life Safety Code, 2012 Edition, sections 19.2.10 and 7.10.9.1Exit Signage/Exit Lighting
Investigated incident showed unsafe bathing practices and inadequate equipment maintenance, resulting in a resident injury and failure to maintain safe operations.
§483.25(d)(2)Each resident receives adequate supervision and assistance devices to prevent accidents
Investigated complaints and found no deficiencies.
11 Mar 2024Infection Control
11 Mar 2024Infection Control
Cited failure to report complete COVID-19 information to NHSN during a seven-day period.
§483.80(g)COVID-19 reporting to NHSN
20 Feb 2024Infection Control
20 Feb 2024Infection Control
Found that complete COVID-19 reporting to NHSN was not completed for a seven-day period. This could affect public health monitoring.
CFR 483.80(g)(1)-(ix)(2)Reporting - National Healthcare Safety Network
15 Feb 2024Renewal
15 Feb 2024Renewal
Determined the provider was in substantial compliance with long-term care requirements. A follow-up visit on 2024-02-15 confirmed the status.
12 Feb 2024Infection Control
12 Feb 2024Infection Control
Found that complete COVID-19 information was not reported to NHSN during a required seven-day period.
CFR §483.80(g)(1)-(2)Reporting - National Health Safety Network
06 Feb 2024Infection Control
06 Feb 2024Infection Control
Found that complete COVID-19 reporting to NHSN was not submitted during a required seven-day period.
CFR 483.80(g)(1)(i)-(ix)(2)Reporting - NHSN
30 Jan 2024Infection Control
30 Jan 2024Infection Control
Found incomplete reporting of COVID-19 data to NHSN for a seven-day period; data submitted did not meet the required format and frequency.
CFR 483.80(g)(1)-(2)COVID-19 reporting to NHSN
12 Jan 2024Renewal
12 Jan 2024Renewal
Concluded substantial compliance with emergency preparedness requirements and life safety code standards.
22 Dec 2023Complaint
22 Dec 2023Complaint
Observed sanitation deficiencies in the kitchen, including dirty ceiling vents, debris near an exhaust vent, an undated/unlabeled item in the reach-in refrigerator, and buildup on a slicer blade guard.
CFR 483.60(i)(1)-(2)Food safety requirements
22 Dec 2023Complaint
22 Dec 2023Complaint
Identified deficiencies in kitchen sanitation and food storage during a survey, including dirty ceiling vents and unlabeled/undated food in the reach-in refrigerator.
42 CFR Part 483 Subpart B; 483.60(i)(1)-(2)Food safety requirements
19 Dec 2023Renewal
19 Dec 2023Renewal
Found multiple life-safety deficiencies related to hazardous areas, sprinkler maintenance, fire drills, door inspections, and gas cylinder storage.
NFPA 101 19.3.2.1, 19.3.5.9Hazardous Areas - Enclosure
NFPA 25, 2011 edition; Sections 7.3.1 and 14.2.1.1, 9.7.5, 9.7.7, 9.7.8Sprinkler System - Maintenance and Testing
NFPA 101 19.7.1.6Fire Drills
NFPA 101 18.7.5.7, 19.7.5.7Soiled Linen and Trash Containers
Investigators found multiple deficiencies in fire safety practices, including improper storage of linen carts in exits and missing or delayed testing of sprinkler and standpipe systems.
Type ANFPA 101 Life Safety Code, 2012 Edition, Section 19.7.7.1Hazardous Areas - Enclosure
Type ANFPA 25 (2014 Edition), 3-year trip test3-year trip test
Type ANFPA 101 Life Safety Code, 2012 Edition, Section 19.7.5.7.1Exit corridor linen storage
Type ANFPA 101 Life Safety Code, 2012 Edition, Section 19.7.7.1Mobile soiled linen receptacles hazard storage
Type ANFPA 25 (2014 Edition), 5-year fire department connection and/or dry standpipe hydrostatic test5-year hydrostatic test
13 Nov 2023Infection Control
13 Nov 2023Infection Control
Cited failure to report complete COVID-19 information to NHSN during the required seven-day period.
CFR 483.80(g)COVID-19 reporting to NHSN
06 Nov 2023Infection Control
06 Nov 2023Infection Control
Found that complete COVID-19 information was not reported to NHSN for a seven-day period. The omission was identified through record review.
CFR §483.80(g)(1)-(2)Reporting - National Health Safety Network
30 Oct 2023Infection Control
30 Oct 2023Infection Control
Found incomplete reporting of COVID-19 data to NHSN during 10/23/2023 through 10/29/2023, with missing information in the required format.
CFR 483.80(g)Reporting - National Healthcare Safety Network
23 Oct 2023Infection Control
23 Oct 2023Infection Control
Found incomplete reporting of COVID-19 data to NHSN during a required seven-day period.
§483.80(g)COVID-19 reporting to NHSN
17 Oct 2023Infection Control
17 Oct 2023Infection Control
Found incomplete reporting of COVID-19 information to NHSN for a seven-day period. The missing data had the potential to cause more than minimal harm.
CFR 483.80(g)(1)-(2)Reporting - National Healthcare Safety Network (NHSN) COVID-19 data reporting
10 Oct 2023Infection Control
10 Oct 2023Infection Control
Found that complete COVID-19 reporting to NHSN was not submitted for a seven-day period as required.
CFR 483.80(g)(1)-(ix)(2)Reporting - National Health Safety Network
25 Sept 2023Infection Control
25 Sept 2023Infection Control
Found that complete COVID-19 reporting to NHSN was not performed for a required seven-day period, resulting in incomplete data submitted to CMS.
§483.80(g)(1)-(2)COVID-19 reporting to NHSN
16 Aug 2023Complaint
16 Aug 2023Complaint
Determined substantial compliance after investigating a complaint. No deficiencies cited.
29 Jun 2023Complaint
29 Jun 2023Complaint
Investigated a reported incident and complaint; determined substantial compliance with long‑term care requirements.
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