St. Mary's D'Youville Pavilion

    102 Campus Ave, Lewiston, ME, 04240
    3.1 · 20 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Good caregivers but dangerous lapses

    I'm torn - I found some wonderful, caring nurses, CNAs and hospice staff and an on-unit doctor who kept families informed. But I also witnessed serious neglect: residents left unfed or in wheelchairs for hours, poor hygiene, wet beds, infected wounds (including a stage-4 pressure ulcer) and at least one sepsis-related death. Staffing, supervision and administration were inconsistent-a broken phone in the room, unresolved billing/POA concerns, gossiping staff and CNAs running the floor. Be careful placing a loved one here; the good care I saw was undermined by dangerous lapses.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.15 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.1
    • Meals

      1.0
    • Amenities

      3.1
    • Value

      1.0

    Location

    Map showing location of St. Mary's D'Youville Pavilion

    About St. Mary's D'Youville Pavilion

    St. Mary's D'Youville Pavilion is a large non-profit nursing home and rehab center in Lewiston, Maine, that's owned by St. Mary's Health System and affiliated with Covenant Health, and it has served the community for years with elder care services, independent living, memory care, short-term rehabilitation, and long-term care options. The facility has 210 certified beds, usually caring for about 171 residents each day, and it's known as one of the biggest nursing homes north of Boston, offering a wide range of medical and specialty services like cardiology, wound care, neurology, sleep disorder treatment, pediatrics, and gynecology, plus behavioral health for both adults and adolescents, with programs like the Center for Recovery and Day Hospital Program. It's got features for residents with dementia and Alzheimer's, with a unit called Marguerite's Garden, along with a skilled care unit certified by Medicare and a state-of-the-art rehabilitation center for those recovering from injuries or surgeries, plus services for folks who want an active, independent lifestyle with 128 private apartments through St. Mary's Residences.

    The leadership team includes Stephen Grubbs, Steven Jorgensen, and Joseph Marino, and the facility has been managed under their guidance in recent years. The Pavilion has a nurse turnover rate of 65.7%, which is higher than the state average, and residents get 3.63 nurse hours per day, which sits below the state's typical amount. Recent inspection reports show two infection-related deficiencies, and the site has a history of infection control concerns, though they do run infection prevention programs for safety. Safety and security matter here, with locked entrances and visiting options for families, and the staff works to offer individual care plans, help residents with daily activities, and keep folks active with daily Mass, gardens, a salon, social events, and outings. The Pavilion follows policies for privacy, non-discrimination, and HIPAA, and provides spiritual care and a focus on supporting dignity and purpose for residents. Residents and families can find resources, schedule visits or tours, and meet staff, and there's also a focus on being age-friendly through the 4Ms framework of What Matters, Medication, Mentation, and Mobility, trying to tailor care to each resident's wishes and needs. Services include rehabilitation, specialized wound care, infusion, endoscopy, vascular surgery, occupational health, diagnostics like mammography and lab services, along with support for behavioral and mental health, and there are community programs aimed at supporting seniors and the wider community with continued health and wellness.

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