Barron Center

    1145 Brighton Ave, Portland, ME, 04102
    4.2 · 31 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Caring staff, some maintenance concerns

    I have a loved one here and, overall, I've been grateful for the loving, competent nursing and caregiving staff, clear communication, and family-friendly care plans - administration even provided regular COVID updates. Meals, activities, outings, and the garden are meaningful, and the nutrition, housekeeping, and social services staff often go above and beyond. That said, the building and some common areas feel outdated and poorly maintained at times, and I've seen lapses in attention on certain shifts and in behavioral/medical management that are concerning. I recommend the place for its caring staff and programs, but visit in person and ask about rooms and staffing patterns before committing.

    Pricing

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    Amenities

    4.19 · 31 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.2
    • Meals

      4.6
    • Amenities

      3.0
    • Value

      5.0

    Pros

    • Caring and compassionate nursing staff
    • Knowledgeable CNAs and long-tenured employees
    • Consistent/continuous nursing coverage reported by many
    • Good communication and family updates (including weekly COVID updates)
    • Helpful business/office and administrative staff
    • Strong COVID response noted by several reviewers
    • Good meals with dietary accommodations and appealing desserts
    • Active social programming, entertainment, and outings
    • Pleasant outdoor grounds, garden, and gazebo with outdoor events
    • Robust adult day program and municipally supported services
    • Opportunities for sociability and family involvement in care plans
    • Amenities such as hair stylist, whirlpool, and computer access
    • Secure, well-organized facility with prompt communication

    Cons

    • Inconsistent or poor cleanliness and maintenance (reports of stained furniture and floors)
    • Reports of offensive smells (urine or feces) in some accounts
    • Double-occupancy rooms with shared bathrooms; limited private rooms
    • Inconsistent staffing quality across shifts; some reports of inattentive or overwhelmed caregivers
    • Long gaps in caregiving during some shifts (example: 45-minute gaps reported)
    • At least one problematic nurse or staff member cited
    • Poor handling of behavioral issues; reports of residents hitting others
    • Outdated decor and a building described as not very welcoming
    • Serious safety and neglect allegations in a minority of reviews (ignored monitors, infection-related death claims)
    • Polarized experiences — very positive to very negative, making consistency a concern

    Summary review

    Overall sentiment about Barron Center is mixed but leans strongly toward two clear themes: many reviewers praise the staff, care, social programming, and community role of the facility, while a smaller but vocal group raises serious concerns about cleanliness, maintenance, and inconsistent caregiving. Multiple families and residents describe the nurses, CNAs, social services, housekeeping, and nutrition staff as compassionate, dedicated, and knowledgeable. Long-tenured employees are highlighted as providing steady, excellent day-to-day care; several reviews single out individual employees by name for going above and beyond. The facility’s COVID response drew praise, including transparent administrative communications (weekly COVID updates) and effective management of outbreaks by some accounts.

    Dining and activity offerings are frequently cited as strengths. Reviewers mention good meals, accommodating special diets, and enjoyable desserts. The community provides an active social life with musical entertainment, lectures, trips to local restaurants, outdoor barbecues, fall foliage outings, and a range of meaningful activities — pre-pandemic programming was especially noted as robust and an important source of sociability. The municipally run adult day program and the facility’s civic commitment were called out as unique, valuable aspects that broaden the services offered and reinforce the facility’s community role.

    Physical environment and amenities are described inconsistently. Many reviewers report clean, attractive rooms, pleasant common areas, and nice outdoor grounds with a garden and gazebo that create a park-like setting. Amenities such as a hair stylist, whirlpool, and computer access were mentioned positively. At the same time, a significant minority of reviews describe the building and grounds as outdated, stained, or even “disgusting,” citing non-washable stained chairs, stained floors, and offensive odors (urine or feces). Double-occupancy rooms and shared bathrooms are noted as common, with limited single rooms available, which may affect privacy and comfort for some residents.

    Staffing and safety present a mixed picture and are the source of the most significant divergence among reviewers. Many accounts emphasize attentive, prompt care and continuous nursing coverage; others report worrying lapses — caregivers overwhelmed, long gaps (examples of roughly 45 minutes) between care rounds, inattentive medical staff, and at least one repeatedly cited problematic nurse. Some reviewers raised serious safety concerns: ignored monitor alarms, reports of moaning and screams in hallways, and even an allegation that a resident died due to staff infection. Behavioral management is another recurring concern: some families report residents being hit or witnessing inappropriate behavior by other residents and poor handling of such incidents, while other reviews praise the facility’s dementia care and compassionate handling of behavioral needs. The conflicting reports suggest variability in staff performance and oversight across shifts or units.

    Administration and family engagement are generally viewed positively. Reviewers appreciate transparent communication, helpful business-office personnel, and encouragement for family participation in care planning. Several accounts point to prompt communication and organization, making the facility easier for families to work with. However, the wide range in experiences — from five-star praise to declarations of “worst nursing facility” — indicates inconsistency in resident experience; the facility appears capable of delivering high-quality care but may not do so uniformly.

    In summary, Barron Center receives many strong endorsements for its caring staff, social programming, dining, and community-oriented services, especially from families who experienced stable shifts and engaged administrative support. At the same time, there are consistent warnings about maintenance, cleanliness, shared-room layouts, and variability in staff responsiveness and behavioral oversight. Prospective residents and families should weigh the positive reports about staff skill, activities, and communication against the negative reports about cleanliness, shift-to-shift inconsistency, and specific safety concerns. When considering Barron Center, visiting in person, touring rooms (private and double-occupancy), speaking directly with nursing leadership about shift coverage and behavioral protocols, and asking for recent inspection or infection-control records would help assess whether the facility’s strengths align with an individual resident’s needs and to verify that any cleanliness or staffing issues have been addressed.

    Location

    Map showing location of Barron Center

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