Overall sentiment in these reviews is sharply mixed and polarized, with a small set of very positive comments about the campus atmosphere and some staff contrasted by numerous, specific, and serious complaints about care quality, management, and security. Positive comments emphasize the facility’s physical setting and visitor experience—reviewers call it a beautiful setting, a good place to visit a loved one, and praise a pleasant, engaging atmosphere at times. Several reviewers specifically highlight an excellent breakfast and describe staff who are "fun," and some residents are described as not wanting to leave. Those positive notes suggest that the facility can and does deliver enjoyable experiences in certain areas and for some visitors or residents.
However, the negative reports are numerous and serious and center on care, accountability, and safety. Multiple reviewers describe nursing staff as uncaring and report that certified nursing assistants (CNAs) have yelled at, teased, or made residents cry. There is an explicit concern that previously good CNAs were let go, implying problematic staffing decisions and turnover that have degraded care. These comments point to inconsistent or poor staff behavior toward residents and a potential failure in hiring/retention or supervisory practices that allowed disrespectful conduct to occur.
Facility and safety issues are also prominent. Reviewers report the elevator is frequently broken, which raises concerns about accessibility and resident mobility safety. More alarmingly, there are repeated claims of items being stolen, lost laundry, mishandling of personal belongings, and belongings not returned. These reports are described as affecting multiple residents and are accompanied by complaints that management failed to take responsibility—lack of accountability appears repeatedly. The combination of missing items and perceived poor follow-through by staff or administration creates a substantial trust problem between families/residents and the facility.
Dining and food quality show conflicting assessments: some reviewers describe the meals as "terrible" or "gross," while others praise the breakfast as the best. This inconsistency suggests variability in dining quality that may depend on timing, menu rotation, or different units/meal services. Given the strength of both kinds of comments, prospective families should assume variability and seek to observe a meal during a visit.
Management and administrative policies are another significant theme. Reviewers accuse administration of being focused on money and cite a specific grievance about a reimbursement policy that blocked reimbursement to residents or families, affecting multiple people. These complaints, together with reports of poor accountability for lost items and staff behavior, indicate systemic issues in leadership, policy enforcement, and resident relations. The perception that administrators prioritize finances over residents undermines trust and compounds the distress caused by other operational problems.
Taken together, the reviews suggest a facility with appealing physical attributes and some staff who can create positive experiences, but with serious and recurring operational and cultural problems: inconsistent and sometimes harmful caregiving behaviors, alleged theft and mishandling of belongings, broken essential equipment (elevator), inconsistent food quality, and a management stance perceived as unresponsive and financially driven. The pattern is one of significant variability in resident experience—some people enjoy the setting and parts of the staff, while others have experienced or observed harm, loss, or neglect.
For families considering this facility, the reviews point to several specific actions: visit multiple times at different times of day, observe mealtimes, ask about elevator maintenance and redundancy plans for accessibility, inquire in writing about laundry and personal property procedures, request the facility’s reimbursement and incident-reporting policies, and ask about staff training, supervision, and turnover rates. It would also be prudent to check state inspection reports and contact the local long-term care ombudsman to see whether complaints about theft, staffing behavior, or administrative practices have been filed.
For facility management, the reviews indicate urgent priorities: investigate and address claims of missing or stolen items with clear restitution and transparent processes; examine CNA conduct and re-establish a supervision and training regimen that enforces respectful care; improve accountability and communication with families (including clear written policies on reimbursements and incident follow-up); and prioritize maintenance of critical equipment like elevators. Addressing these areas could reduce the most damaging complaints while preserving and building on the positive aspects (beautiful setting, engaging staff, strong breakfast) that reviewers noted.
