The Inn At Atlantic Heights

    100 Harbor Dr, Saco, ME, 04072
    2.7 · 3 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Beautiful grounds but neglectful staff

    I wanted to like this place - the grounds are beautiful, a few staff are fun, and breakfast can be great - but I regret choosing it. Nurses and admin feel uncaring and money-driven, CNAs have yelled at and teased residents (some made to cry) and good aides were let go. Elevators are often broken, the food is terrible, and I've seen lost laundry and stolen items affecting multiple residents that were never returned - the facility even blocked reimbursement. I would not trust this facility with a loved one.

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    Amenities

    2.67 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.3
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of The Inn At Atlantic Heights

    About The Inn At Atlantic Heights

    The Inn At Atlantic Heights in Saco, Maine, offers several care options for older adults, whether someone needs independent living, assisted living, memory care, skilled nursing, or hospice services, and the community's medium size with 46 beds and 64 assisted-living apartments-including studios, one- and two-bedroom options, and companion suites-lets people choose what suits them best. Residents can live in private cottages, apartments with emergency call systems, and furnished spaces, and rooms come with kitchen appliances, private baths with showers, cable readiness, Wi-Fi, and air conditioning, so there's enough comfort and privacy for different needs. The grounds have gardens, water features, covered porches, and a nice outdoor patio, while inside, people use furnished common rooms, indoor sitting areas, a library, a dining room with all-day restaurant-style dining, and even a little café with wireless internet, which all give folks a chance to spend time together.

    There's a long list of planned events, social activities, movie nights, and hobby classes to keep people busy, and the life enrichment programs, fitness center with group classes, and the heated indoor pool and Jacuzzi make it easy for residents to find ways to be active if they want to, while the devotional activities on and off site give those who want spiritual time a way to gather together too. Staff members and wellness associates are available 24/7 to help with anything from personal care, daily tasks, medication management, transfers, or standby assistance, and residents also get access to respiratory therapy, skilled nursing services, home health care, medication clinics, and physical, occupational, or speech therapy when needed, plus a visiting physicians program and screenings to keep on top of health changes. If someone has diabetes, memory issues, or needs professional nursing care round the clock, the Inn provides support, adjusting care if health changes, so people who come here often end up staying through many stages of their lives.

    Meals come prepared by chefs and meal planners using quality ingredients, and the building includes a wellness room, a beauty/barber salon with spa services, laundry rooms, maintenance-free living, and reliable safety features like a resident call system and 24-hour supervision, some of the things that help folks settle in with less worry. The Inn also helps with transportation to pharmacies, doctors, dining, and even off-site activities. Home care, adult day services, and enhanced home healthcare options add another layer, since families sometimes want something flexible or extra support for their loved ones. Reviews show people appreciate the friendly staff and welcoming environment, and the facilities team keeps things well maintained. There's a human curation team that checks resident feedback and over 95% of the reviews are verified by staff, so people looking for more information about the Inn can trust the published feedback. The Inn At Atlantic Heights tries to give seniors a safe, supportive, and social place to call home, adjusting care when needed and offering a wide choice of living arrangements for changing needs, all in one spot in Saco, Maine. The average rating is 8.3 out of 10, and the community publishes its prices, so folks can check and compare before making any decisions.

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